Part Time Navigation Specialist

United Way for Greater Austin

211 Navigation Specialist assisting United Way for Greater Austin with customer service and information referrals. Supporting diverse populations in a fast-paced environment across Texas with 24/7 operation.

Posted 7/28/2026part-timeAustin • Texas • 🇺🇸 United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing high-quality customer service and information referral services, with a strong ability to communicate effectively with diverse populations. Proficient in data entry and call management systems to support operational goals in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceInformation And Referral ExpertiseCIRS CertificationBilingual In SpanishCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryCall Management SystemDemographic Data CollectionPerformance Metrics AccountabilityInformation Referral Services

Soft Skills

Interpersonal SkillsCommunication SkillsAbility To Work With Diverse PopulationsAdaptabilityCrisis Management

Tools & Technologies

MS OfficeOutlookWeb Browsers

Certifications & Qualifications

CIRS Certification

Industry Keywords

Social ServicesCustomer ServiceCall CenterVulnerable PopulationsEmergency Help

About the role

Key responsibilities & impact

Assist the United Way for Greater Austin in providing the most accessible and highest quality comprehensive customer service, information, and referral services to our local community.
Serve as a primary Information and Referral specialist for callers living in Texas.
Ensure effective, timely, and quality communication reflecting care and concern for each individual you speak with.
Responsible for providing needed information and resources to our community members while maintaining performance and quality standards.
Responsible for collecting demographic data for all callers and providing accurate data entry and logging of resources.
Support a 24/7 operation, and be available to work evenings, weekends and holidays as needed.

Requirements

What you’ll need

At least one year of social services experience is preferred
Bachelor’s degree from an accredited college and university is preferred
An ability to work in a fast-paced work environment and shift gears quickly to accommodate change, talk with consumers by phone and search for information and referrals using a call management system database to provide to consumers
Experience answering incoming calls and assessing client needs in a call center environment taking 60-80 calls/day and being accountable for monthly metrics required
An ability to prioritize work to meet daily and monthly program goals
An ability to work with diverse populations and needs in our service area
Excellent interpersonal and communication skills with vulnerable populations and various types of crisis and emergency help call preferred
Experience with MS Office, Outlook, and various web browsers
Professional appearance and manner
Bilingual in Spanish is preferred
Experience in Information and Referral and CIRS certification a plus
Required to work different shifts or rotate shifts with assigned schedule window to accommodate operational needs.

Benefits

Comp & perks

Competitive Compensation
Hybrid Work
Employer 403(b) Matching
Generous Paid Time Off (PTO)
Employee Assistance Program (EAP)