United States Department of Defense

Associate Director, Client Partnership

United States Department of Defense

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $95,000 - $105,000 per year

Job Level

Senior

About the role

  • Responsible for developing and maintaining a strong rapport with their client - being the trusted advisor to the client and key face of the account team. Responsible for leading communications and day-to-day team operations to deliver effective strategy towards client goals.
  • Maintain a strong understanding of the holistic business for each client in their portfolio - with insights on their competitors, overarching business goals, engagements with other agency partners, performance priorities, etc.
  • Responsible for orchestrating multi-discipline collaboration of activation, data, planning and tech teams for flawless execution of full-funnel, cross-channel campaign strategy and activation. Serves as the day-to-day account leader responsible for managing client expectations and effectively setting the account team up for shared success.
  • Define channel mix and budget allocations by channel
  • Possess a deep proficiency in Search, Social, with a core understanding of Programmatic, Data Sciences & Analytics, Creative, SEO/CRO and have a strategic perspective on how/when to utilize various channels and how they work together to help meet client business goals.
  • Hold recurring check-ins with client senior points of contact to proactively solicit feedback and discuss larger client business initiatives. Relay information from clients to account & activation leads and build strategies accordingly or develop action plans to continue driving business growth.
  • Responsible for all major deliverables and presentations for their client portfolio ( QBRs, annual review, in-person strategy meetings, tactical presentations, etc) to ensure activation teams across the board (media and growth) are delivering high-quality, innovative strategy - with a consistent story line to push their clients business and goals forward. Assist Director, Client Partner in creation of any executive level presentations as needed.
  • Always looks ‘10 steps ahead’ when it comes to flagging risk, opportunity, and future needs for client stability and success
  • Ensure successful onboarding of all new clients within their portfolio - overseeing initial overarching strategy, account management/collaboration process is set up for success, and client interactions and performance are off to a healthy start
  • Ensure new team members are properly onboarded to each account, not just with day-to-day knowledge & skills development, but by providing a full deep dive into each clients’ business and priorities.
  • Remain familiar with client SOWs and ensure clients are billed correctly each month, and manage hourly pacing and utilization if working on an hourly client.
  • Ensure we have high-performing team members within account teams and flags any issues, concerns etc to appropriate activation & services leaders
  • Actively identify upsell opportunities and works with Director, Client Partner and appropriate leaders to effectively sell in more business
  • Play a key role in new business pitches

Requirements

  • 7+ years of experience in client-facing roles with cross-channel, digital media planning and activation contexts, with a minimum 3 years of experience directly leading client relationships and managing accounts at an agency; or equivalent experience on client side.
  • Natural, proven leadership instincts that your team will want to follow, and your clients will implicitly trust. Able to understand clients' visible and invisible needs.
  • Able to clearly and concisely articulate a persuasive point of view, both written and verbal, presenting to project stakeholders.
  • The ability to provide feedback and strategic guidance to all paid media channels (search, social, shopping, display, mobile, native and video)
  • Preferably hands-on experience with, if not deep understanding of, Google Search, Bing Search, Meta Ads, YouTube, Google Display Network, TikTok, Snapchat, Pinterest, LinkedIn, and major DSPs
Benefits
  • Healthcare, Dental, and Vision coverage
  • 401K plan, plus matching
  • PTO
  • Paid Company Holidays
  • Parental Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
digital media planningclient relationship managementcross-channel campaign strategySEOCROdata sciencesanalyticsprogrammatic advertisingpresentation skillsbudget allocation
Soft skills
leadershipcommunicationstrategic thinkingclient managementteam collaborationproblem-solvingpersuasionfeedback provisiontrust-buildingproactive engagement