Applications Analyst Team Lead – Epic Cupid

United Health Services

Application Analyst Team Lead overseeing application team activities at United Health Services. Providing leadership and strategic direction in a rapidly evolving healthcare environment.

Posted 6/6/2026full-timeBinghamton • New York • 🇺🇸 United StatesSenior💰 $45 - $67 per hourWebsite

About the role

Key responsibilities & impact

Provide strategic leadership and supervision to application staff, fostering empowerment, decision-making, and effective planning to optimize performance and continuously improve quality in a rapidly evolving healthcare environment.
Partner with management to develop and maintain departmental plans, standards, procedures, and work instructions aligned with organizational goals and operational effectiveness.
Create and sustain a culture of growth and development by supporting career planning, productivity, and individualized training and development plans for team members.
Establish strong communication mechanisms with staff and leadership, including regular one-on-one meetings, to promote transparency, trust, teamwork, and professional development.
Advocate for and lead progressive change, collaborating across teams, departments, and divisions while transferring knowledge and driving innovation.
Support performance management processes, including collaboration with managers on performance appraisals and feedback as needed.
Develop and promote best practices for integrated application build; serve as a subject matter expert on workflows, tickets, regulatory impacts, and system design; facilitate application team meetings and coach analysts.
Represent the organization externally at industry forums (e.g., HIMSS, UGM, XGM), communicating innovative healthcare and business-aligned system designs.
Independently prioritize and manage analyst workloads across multiple applications, collaborating with operational and leadership stakeholders to deliver creative, well-reasoned solutions.
Produce business cases and decision documentation for complex initiatives; secure senior stakeholder approval; facilitate patient safety escalations, security resolutions, and project planning.
Lead transitions from build to operations or project completion, soliciting peer feedback, scoping initiatives across pillars, tracking metrics, and establishing workgroups to drive performance improvements.
Own and facilitate governance processes and meetings, redefining priorities to increase team capacity and balance internal and external demands.
Ensure operational excellence and system availability, including high availability, recovery planning, technical documentation, incident trend analysis, root-cause identification, and vendor coordination.
Oversee operational and project delivery performance, including service levels, productivity standards, resource planning, project management, issue escalation, customer satisfaction, and implementation of documentation and service improvement tools.

Requirements

What you’ll need

High School Diploma and four (4) years of healthcare operations (clinical, patient care, administrative or revenue cycle), information technology or health information technology experience.
Five (5) years' experience as an Epic Certified Analyst
Experienced in all stages of project implementation, including design, development, workflow analysis, build, implementation, optimization, go-live, and post go-live support.
Experience of coordinating and build of a minimum of 5 Epic Version Upgrades
For Epic roles: Current Epic certification.
Epic Cupid Certification
Epic Data Courier Certification
Bachelor's Degree in a related field (information technology or clinical/healthcare fields) preferred.
Epic experience (Certifications).
Project Management Institute (PMI) Certification or equivalent certification.
Experience with the following ancillary applications Philips ISCV GE MUSE Medtronic PaceArt GE MacLab Biotel Holter Monitors

Benefits

Comp & perks

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Epic Certified Analystproject implementationworkflow analysisbuildoptimizationgo-live supportincident trend analysisroot-cause identificationperformance managementresource planning

Soft Skills

strategic leadershipeffective planningcommunicationteamworkprofessional developmentcollaborationdecision-makingtrusttransparencyinnovation

Certifications

Epic certificationEpic Cupid CertificationEpic Data Courier CertificationProject Management Institute (PMI) Certification