Patient Access Manager

United Community Corporation

Patient Access Manager overseeing and optimizing patient access activities at UCFS. Leading teams in patient registration, insurance verification, and general inquiries across all sites.

Posted 7/7/2026full-timeNorwich • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $72,000 - $78,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for overseeing all front-end workflows by monitoring accuracy of patient information including demographic and insurance information into the EHR
Coaches and mentors all Patient Access teams towards providing exceptional service; conduct hiring, onboarding, training, discipline, performance management, and related routine personnel operations.
Implement and streamline processes related to patient registration, insurance verification, and financial clearance.
Serves as the primary point of contact for Operations and Clinical teams, providing quick resolutions surrounding patient access issues.
Ensures all staff are compliant with relevant healthcare regulations including HIPAA.
Supervise the insurance verification and authorization process, ensuring accurate and timely confirmation of patient coverage and benefits.
Develop, implement, and maintain policies and procedures related to patient access, registration, and insurance verification.
Collaborate with clinical and administrative departments to optimize scheduling practices.
Track, monitor, and analyze Patient Access KPIs to identify areas of improvement and efficiency gains.
Stay updated on industry trends and best practices related to FQHC Revenue Cycle Management

Requirements

What you’ll need

Associate's degree in health administration or related field
3-5 years of experience in Revenue Cycle Management
At least 2 years in a supervisory or management role in Revenue Cycle Management
Equivalent combination of education and experience may be considered
Demonstrated ability to lead and motivate teams
Familiarity with electronic health records (EHR) systems and practice management software, preferably EPIC
Strong working knowledge of Revenue Cycle Management in a healthcare setting specifically in patient access, registration, insurance verification.
FQHC experience is highly preferred
Ability to write and run various workbench reports and dashboards to monitor activity and identify trends
Access to transportation for travel to other UCFS sites in Colchester, Griswold, Norwich, and New London, CT as needed

Benefits

Comp & perks

Flexible schedules
Competitive salaries
Generous paid time off including 3 weeks' vacation, 4 floating holidays and 10 sick days /year
Medical, dental and vision insurance
401(k) plan with 6% employer contribution
Paid life and disability insurance
Employee Assistance Program (EAP)
Additional voluntary benefits
Public Service Loan Forgiveness eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient RegistrationInsurance VerificationFinancial ClearanceKPI Tracking and AnalysisPolicy Development

Soft Skills

CoachingMentoringProblem SolvingCommunication

Certifications

Associate's Degree in Health Administration