FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Digital Branch Team Lead
United Community BankDigital Branch Team Lead responsible for guiding Digital Support Specialist performance and operations. Ensures exceptional customer service and compliance with bank procedures.
Posted 7/23/2026full-timeLaurens • South Carolina • 🇺🇸 United StatesSenior💰 $38,769 - $57,876 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and supervisory skills in managing a Digital Support Specialist team, with a focus on coaching, customer service resolution, and operational procedures within a banking environment.
Highest-signal resume keywords
Team LeadershipCustomer Service ResolutionBank Operational ProceduresCoaching and DevelopmentDigital Branch Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Online Account OpeningLoan Account OpeningBank ProceduresEscalation ManagementOperational Systems Navigation
Soft Skills
CommunicationProblem-SolvingTeam Collaboration
Tools & Technologies
Banking SystemsDigital Technology Solutions
Industry Keywords
Digital BranchCustomer SupportBranch Operations
About the role
Key responsibilities & impact- Directly leads, develops and supervises the Digital Support Specialist team
- Assist Digital Branch Management and Operations by providing supervision, direction, and leadership
- Support and reinforce leadership directives including team vision, goals, objectives, etc.
- Conduct regular coaching sessions/meetings with each team member
- Handle escalated customer requests to ensure appropriate follow-up and resolution
Requirements
What you’ll need- High school diploma or equivalent required
- 3+ years’ experience in branch, digital branch, operations or other equivalent environment preferred
- Proficient in online account and loan account opening processes, procedures and systems
- Ability to take calls/chats/emails including but not limited to escalations
- Solid background in navigating bank and other applicable systems
- Thorough knowledge of bank and operational procedures, policies, etc.
- Familiarity of key technology solutions deployed by the bank
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development