Branch Manager

United Community Bank

Branch Manager responsible for managing customer service, sales, and lending activities to promote branch growth. Supervisor of branch employees aiming for operational excellence and customer satisfaction.

Posted 7/23/2026full-timeDecatur • Alabama • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consumer and small business lending operations, branch management, and employee development while driving sales and customer satisfaction. Proficient in utilizing Microsoft Office and managing branch performance metrics to achieve operational excellence.

Highest-signal resume keywords

Consumer Lending ExperienceSupervisory ExperienceBranch ManagementSales and Service Goals AchievementNMLS Registration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consumer LendingResidential LendingBanking RegulationsFinancial Operating PoliciesBranch Business PlanningSales Program DevelopmentCustomer Service ProfilesLoan Application ProcessingMicrosoft Office ProficiencyPerformance Management

Soft Skills

Interpersonal CommunicationCoaching SkillsAdaptabilityPublic RelationsTeam Development

Tools & Technologies

360 View

Certifications & Qualifications

NMLS Registration

Industry Keywords

Bank Products and ServicesBranch GrowthOperational ExcellenceCustomer Relationship ManagementEmployee Development

About the role

Key responsibilities & impact

Performs a broad variety of customer service, sales, and lending activities in order to promote branch growth.
Responsible for assisting with mentoring, developing, and supervising all branch employees.
Actively participates in achieving sales and service goals and in maintaining operational excellence.
Responsible for securing and strengthening customer relationships including outbound calls, customer profiling activities and a review of customer needs.
Supports the consumer and small business loan process.
Responsible for overall management, growth and profitability of branch.
Cross-trained on all functions within the branch.
Responsible for overall day-to-day management of facility, staff and operations of the branch.
Uses reports and resources as tools to maximize results for branch and staff.
Accountable for maximizing branch revenues, sales, customer satisfaction including CSP (Customer Service Profiles) scores while minimizing operating losses.
Participates in hiring, on-boarding, disciplining, and rewarding staff; responsible for managing performance of all branch employees; coaches employees for optimal performance.
Responsible for communicating and monitoring goals to staff on a consistent basis.
Assists in creation of and maintaining branch business plan.
Proactively participates in business development efforts to grow the branch.
Performs business calling and sales programs.
Updates and monitors sales activities using 360 View.
Develops and maintains a diversified loan and deposit portfolio based on current campaign focus.
Actively participates in the community maintaining good public relations.
Implements controls to protect the bank in accordance with policies and procedures.
Serves as chief communicator on all topics pertaining to and for branch staff.
Interview consumer loan applicants (including real-estate loans) and request specified information for loan applications.
Recommend and outline loan terms.
NMLS # initial registration and annual renewal is required for this role.

Requirements

What you’ll need

Bachelor’s degree preferred
Minimum 3 years banking experience is required
Consumer/Residential lending experience
Supervisory experience
Good interpersonal communication and supervisory skills
Thorough knowledge of Consumer and Small Business Lending Operations, Teller and CSR functions, bank products and services
Proficient in Microsoft Office programs
Strong verbal and written communication skills
Ability to adapt to change
Background in financial operating policies and procedures, banking regulations (state and federal), employee development and public relations preferred

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions