Mortgage Processing Manager

United Community Bank

. Responsible for the supervision and oversight of the mortgage processing department.

Posted 5/6/2026full-timeAlpharetta • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for the supervision and oversight of the mortgage processing department.
Ensure quality and production of mortgage processing activities are met.
Develop and maintain strong understanding of Mortgage Lending products, policies, and processes.
Set daily priorities for processing staff while maintaining compliance with regulatory guidance.
Supervise staff to achieve production goals and close loans within timelines.
Effectively manage applicable team matters associated with Human Resources.
Organize and maintain pipeline reviews to ensure borrower expectations are exceeded.
Create business processes that promote a culture of excellence.
Recruit, develop and retain high-performing team members.
Maintain quality control scores and respond to QC defects.

Requirements

What you’ll need

High School diploma or equivalent; Bachelor’s degree in Business or related field preferred.
Minimum 5 years of mortgage processing experience.
Minimum 3+ years mortgage processing management experience.
Demonstrated experience with cross-functional responsibilities preferred.
Proficient with Agency, FHA, VA, Construction to Perm, Conventional, DPA and Portfolio guidelines.
Resolve, escalate, and/or remedy client service issues in a professional manner.
Ability to drive desired teammate actions through motivational leadership.
Strong knowledge of bank operations, systems, compliance and regulatory issues.
Excellent communication skills, both written and verbal, in relating to internal and external clients.
Strong organizational skills.
Proven analytical and problem-solving abilities.
Ability to effectively manage multiple assignments and meet deadlines.
Ability to manage and monitor the performance of others and provide effective feedback.
Ability and willingness to make decisions and be accountable for them.
Facilitation and presentation skills.
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

Benefits

Comp & perks

Must be able to pass a criminal background & credit check.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mortgage processingmortgage lending productsquality controlcompliancebank operationsanalytical skillsproblem-solvingcross-functional responsibilitiesperformance managementclient service resolution

Soft Skills

leadershipcommunication skillsorganizational skillsmotivational leadershipdecision-makingaccountabilityfacilitation skillspresentation skillsteam developmenttime management

Certifications

Bachelor’s degree in BusinessBank Secrecy Act traininganti-money laundering training