United Community Bank

Contact Center Dispute Specialist

United Community Bank

full-time

Posted on:

Location Type: Office

Location: Blairsville • South Carolina • United States

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Salary

💰 $32,146 - $45,185 per year

Job Level

Junior

About the role

  • Follow all Contact Center Dispute Team policies and procedures with accuracy.
  • Support ACH, debit card POS, and non-UC ATM disputes across all contact channels.
  • Complete disputes accurately within designated dispute software.
  • Report fraud/dispute trends promptly to the Dispute Team Lead or Supervisor.
  • Educate customers on fraud prevention tools.
  • Handle complex dispute/fraud issues and provide exceptional customer service.
  • Interact professionally with customers and co-workers, representing United Community as “The Bank that Service Built.”
  • Support multiple customer contact channels (phone, email, secure message, chat).
  • Actively seek, refer, and/or sell bank products and services that align with customer needs.
  • Maintain thorough knowledge of all bank products and services.
  • Participate in ongoing training, monthly coaching, and team huddles.
  • Keep absences to a minimum to support team performance goals.
  • Other duties as assigned.

Requirements

  • At High school diploma or equivalent required; Bachelor’s degree preferred.
  • 1–3 years of banking, bank operations, retail, or customer service experience.
  • Contact center experience a plus.
  • Strong analytical and problem-solving skills.
  • Detail-oriented with accuracy in work.
  • Ability to make informed decisions quickly and troubleshoot issues.
  • Strong verbal and written communication skills.
  • Proficient in Microsoft Office and standard office equipment.
  • Ability to navigate multiple systems efficiently.
  • Self-starter with collaboration skills.
  • Ability to work evenings and Saturdays as part of a set or rotating schedule.
  • Experience with email, chat, or other customer communication channels preferred.
  • Bilingual/Spanish-speaking ability a plus.
Benefits
  • Must be able to pass a background & credit check
  • This is a full-time position requiring flexibility for evenings and weekends.
  • Some travel may be required.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
dispute resolutionfraud preventionbanking operationscustomer serviceanalytical skillsproblem-solvingdetail-orienteddecision-makingcommunication skillsbilingual
Soft Skills
collaborationself-starterprofessionalismcustomer interactionteamworkadaptabilitytime managementcoachingtraining participationservice orientation
Certifications
high school diplomabachelor's degree