United Community Bank

Digital Banking Analyst

United Community Bank

full-time

Posted on:

Location Type: Office

Location: Greenville • South Carolina • United States

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Salary

💰 $38,769 - $57,876 per year

About the role

  • Ensure daily functionality and reliability of digital banking systems.
  • Act as the primary liaison with key vendors to resolve issues impacting availability, processing, or customer experience.
  • Troubleshoot and research reported defects, coordinating fixes and enhancements.
  • Participate in testing and sign-off for defect resolutions, new features, release upgrades, and customer data migrations.
  • Collaborate with internal teams (Community Banking, Call Center, IT, Treasury Management) to support customer needs and projects.
  • Communicate system impacts or updates to stakeholders and customers.
  • Support merger planning and execution for digital banking products.
  • Ensure compliance with all applicable laws, regulations, and internal policies.

Requirements

  • 2+ years of relevant experience in financial services, preferably in digital banking or related technology.
  • Demonstrated customer service orientation and ability to support end users.
  • Experience with digital banking products such as bill pay, remote deposit capture, funds transfers, personal financial management tools, and payment solutions.
  • Bachelor’s degree in Business, Finance, IT, or related field preferred.
  • Strong problem-solving and troubleshooting abilities.
  • Working knowledge of core banking systems and digital banking interfaces.
  • Understanding of compliance issues related to electronic banking.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and meet deadlines.
  • Experience with vendor management and system testing is preferred.
  • Familiarity with voice-activated response systems and emerging digital banking technologies is preferred.
  • Strong organizational skills with attention to detail.
  • Ability to adapt quickly in a fast-changing environment.
  • Travel Up to 10% travel required.
Benefits
  • Standard office setting with flexibility to work evenings and weekends as needed.
  • Must be able to pass a criminal background & credit check.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital banking systemstroubleshootingdefect resolutionsystem testingvendor managementcore banking systemsdigital banking interfacespayment solutionspersonal financial management toolsremote deposit capture
Soft Skills
customer service orientationproblem-solvinginterpersonal skillscommunication skillsorganizational skillsattention to detailability to manage multiple prioritiesability to adapt quicklycollaborationstakeholder communication
Certifications
Bachelor’s degree in BusinessBachelor’s degree in FinanceBachelor’s degree in IT