Financial Investigator I
United Community Bank
full-time
Posted on:
Location Type: Office
Location: Greenville • South Carolina • United States
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Salary
💰 $34,102 - $49,382 per year
About the role
- Reviews & researches suspected fraud notices for all areas received through internal and external sources to determine fraud.
- Investigates fraud activity, reports, and documents as required per regulatory guidance for each fraud type.
- Identify fraud patterns and communicates trends to management.
- File/Research and Understand ‘disputes/returns’ for POS, ATM, Wire, ACH, Online transactions, Checks, etc.
- Report ‘real time’ fraud-related activity; ensuring that the affected UCBI area/branch is notified.
- Ensure the investigation of all accounts assigned and make sure all efforts are recorded in Financial Intelligence platform (Verafin).
- Interacts with customers either victimized or suspected of fraud and performs appropriate actions required based on the case type while providing a positive customer experience.
- Employ letter, phone, and e-mail contact with customers/branches throughout the investigative process.
- Work with Legal team and Corporate Security on case building and/or pulling information for fraud cases for law enforcement or court requests.
- Elevate to department management all issues requiring approval outside of the authority of the Financial Investigator’s position and all issues that may adversely affect United Community Bank.
Requirements
- A minimum of 3 years’ work experience in Financial Services Industry and/or understanding of fraud detection/investigations
- Hands-on experience with fraud claims (Check, POS, ATM, Wire, Identity, Mobile, etc.)
- In-depth knowledge of BSA/AML/OFAC laws and regulations
- Strong time management and organizational skills
- Comprehensive understanding of bank policies and procedures related to Fraud Prevention
- Proficiency with Core systems and other internal banking systems (Director, Wires, ACH, Online Banking, Debit Cards, Research/Returns, File Maintenance).
- Advanced skills in Microsoft Excel, Word, and email.
- Ability to multi-task with excellent analytical and critical thinking skills.
- Strong verbal and written communication skills.
- Problem-solving and decision-making abilities, with the capacity to escalate issues when necessary.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fraud detectionfraud investigationsBSA/AML/OFAC lawsfraud claimsanalytical skillscritical thinkingproblem-solvingdecision-makingtime managementorganizational skills
Soft Skills
communication skillscustomer experiencemulti-tasking