United Automobile Insurance Company

First Notice of Loss and Customer Service Representative

United Automobile Insurance Company

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama, Florida, Illinois

Visit company website
✨ AI Apply
Apply

Job Level

Junior

About the role

  • Act as the first point of contact for policyholders reporting losses or damages and for those seeking updates on existing claims.
  • Gather relevant information, such as policy details, incident specifics, and contact information.
  • Clarify coverage terms and claim status as needed.
  • Offer clear, empathetic guidance to policyholders on next steps in the claims process.
  • Explain the required documentation and information needed to process or advance a claim.
  • Handle incoming calls from policyholders seeking updates on the status of their claims, providing clear, accurate, and empathetic information regarding claim progress, outstanding requirements, and next steps.
  • Provide timely and accurate status updates to policyholders regarding their claims, including next steps and estimated timelines.
  • Accurately record all information gathered during the FNOL process in the company's claims management system.
  • Ensure completeness and accuracy of claim reports and status communications.
  • Liaise with claims adjusters, appraisers, and other team members to schedule appraisals and relay updates.
  • Address any concerns or questions the policyholder may have, providing regular follow-ups as needed.
  • Ensure all FNOL and claim status processes adhere to company policies, industry regulations, and legal requirements.
  • Provide feedback to management on ways to improve the FNOL and claims communication process for enhanced customer satisfaction and operational efficiency.

Requirements

  • Bilingual (English & Spanish)
  • At least 1 year of experience in a similar customer service role, preferably in the property and casualty insurance industry.
  • Strong communication skills, both written and verbal.
  • Detail-oriented with excellent organizational skills.
  • Knowledge of property and casualty insurance policies, coverage, and claims processed is a plus.
  • High school diploma or equivalent (Associate’s degree is a plus).