UNITECH

Analista de Sustentação Pleno

UNITECH

full-time

Posted on:

Location Type: Hybrid

Location: Rio de Janeiro • Brazil

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About the role

  • Capture clients' demands and needs by gathering business requirements;
  • Align the scope of the platform's evolutionary development with clients, agreeing on Business Rules adjustments and deadlines;
  • Participate in cross-functional teams to carry out operational diagnostics at client sites, including mapping As-Is processes and modeling To-Be processes with VECTOR solutions applied;
  • Identify, mitigate and control risks, promoting preventive solutions and corrective actions;
  • Lead operational follow-up meetings with a focus on clear communication, performance indicators and deliverables;
  • Document processes, manuals, lessons learned and checklists, fostering continuous improvement;

Requirements

  • Bachelor's degree completed;
  • Intermediate English;
  • Experience with process mapping and automation using continuous improvement frameworks (Lean, BPMN, Six Sigma, etc.);
  • Experience with Office suite tools, especially Miro and Power BI;
  • Advanced Excel (macros, dashboards, dynamic formulas) and advanced PowerPoint (clear and impactful executive presentations);
  • Availability to travel;
  • Valid, active Category B driver's license (company vehicle provided);
  • Experience in Transportation and Logistics operations is a plus;
  • Easy access to downtown Rio de Janeiro (Centro/RJ).
Benefits
  • Flash card (meal and food allowances);
  • SulAmérica health plan with co-participation, extendable to dependents;
  • SulAmérica dental plan with no monthly fee and no co-participation;
  • Wellhub;
  • Childcare allowance;
  • Life insurance;
  • Birthday day off;
  • Transportation allowance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process mappingautomationLeanBPMNSix Sigmaadvanced Excelmacrosdashboardsdynamic formulasadvanced PowerPoint
Soft Skills
clear communicationperformance indicatorsdeliverablescontinuous improvement
Certifications
Bachelor's degreevalid Category B driver's license