
Analista de Sustentação Pleno
UNITECH
full-time
Posted on:
Location Type: Hybrid
Location: Rio de Janeiro • Brazil
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About the role
- Capture clients' demands and needs by gathering business requirements;
- Align the scope of the platform's evolutionary development with clients, agreeing on Business Rules adjustments and deadlines;
- Participate in cross-functional teams to carry out operational diagnostics at client sites, including mapping As-Is processes and modeling To-Be processes with VECTOR solutions applied;
- Identify, mitigate and control risks, promoting preventive solutions and corrective actions;
- Lead operational follow-up meetings with a focus on clear communication, performance indicators and deliverables;
- Document processes, manuals, lessons learned and checklists, fostering continuous improvement;
Requirements
- Bachelor's degree completed;
- Intermediate English;
- Experience with process mapping and automation using continuous improvement frameworks (Lean, BPMN, Six Sigma, etc.);
- Experience with Office suite tools, especially Miro and Power BI;
- Advanced Excel (macros, dashboards, dynamic formulas) and advanced PowerPoint (clear and impactful executive presentations);
- Availability to travel;
- Valid, active Category B driver's license (company vehicle provided);
- Experience in Transportation and Logistics operations is a plus;
- Easy access to downtown Rio de Janeiro (Centro/RJ).
Benefits
- Flash card (meal and food allowances);
- SulAmérica health plan with co-participation, extendable to dependents;
- SulAmérica dental plan with no monthly fee and no co-participation;
- Wellhub;
- Childcare allowance;
- Life insurance;
- Birthday day off;
- Transportation allowance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process mappingautomationLeanBPMNSix Sigmaadvanced Excelmacrosdashboardsdynamic formulasadvanced PowerPoint
Soft Skills
clear communicationperformance indicatorsdeliverablescontinuous improvement
Certifications
Bachelor's degreevalid Category B driver's license