Patient Contact Center Representative
UNITE HERE HEALTH
full-time
Posted on:
Location Type: Office
Location: Las Vegas • Nevada • United States
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Salary
💰 $19 - $27 per hour
About the role
- Provides quality service by answering patients’ direct questions, and coordinating with the appropriate resources and/or departments
- Confirms patient eligibility, and answers eligibility related questions
- Assists with health center medical records
- Assists with health center referral coordination
- Assists with patient wellness class follow-up calls as needed
- Reviews appointment date, time, location, and provider name with patient
- Assists with all non-clinical inquiries and directs patient calls to all relevant locations within the health centers or to an outside source where applicable
- Provides benefit plan and eligibility information to patients, providers, unions, and employers
- Assists in escalating urgent, sensitive, or unresolved patient issues, concerns and/or inquiries
- Successfully participate in annual Mental Health call emergency training
- Assists with triaging Medical or Mental Health emergency calls
- Adheres to the Team Quality Assurance Program
- Establishes and maintains effective working relationships with all team members
- Assists with assigned special projects designated by Patient Contact Center Supervisor or Patient Contact Representative Lead
Requirements
- 1 ~ 2 years (minimally) of related experience
- Working knowledge and experience in a healthcare environment preferred
- Experience using call center software and working in a high-volume call center
- Understands medical and insurance terminology
- Knowledge of patient rights and age-specific patient care practices
- Associate’s degree in related field or equivalent work experience, preferred
Benefits
- Medical
- Dental
- Vision
- Paid Time-Off (PTO)
- Paid Holidays
- 401(k)
- Short- & Long-term Disability
- Life
- AD&D
- Flexible Spending Accounts (healthcare & dependent care)
- Commuter Transit
- Tuition Assistance
- Employee Assistance Program (EAP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call center softwaremedical records managementreferral coordinationpatient eligibility verificationtriaging emergency callsbenefit plan informationhealthcare terminologyinsurance terminologypatient care practices
Soft Skills
communicationproblem-solvingteamworkrelationship buildingcustomer serviceempathyorganizational skillsattention to detailconflict resolution
Certifications
Associate’s degree