Patient Contact Center Representative
UNITE HERE HEALTH
full-time
Posted on:
Location Type: Office
Location: Las Vegas • Nevada • United States
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Salary
💰 $19 - $27 per hour
About the role
- Provides quality service by answering patients’ direct questions, and coordinating with the appropriate resources and/or departments
- Confirms patient eligibility, and answers eligibility related questions
- Assists with health center medical records
- Assists with health center referral coordination
- Assists with patient wellness class follow-up calls as needed
- Reviews appointment date, time, location, and provider name with patient
- Assists with all non-clinical inquiries and directs patient calls to all relevant locations within the health centers or to an outside source where applicable
- Provides benefit plan and eligibility information to patients, providers, unions, and employers
- Assists in escalating urgent, sensitive, or unresolved patient issues, concerns and/or inquiries
- Successfully participate in annual Mental Health call emergency training
- Assists with triaging Medical or Mental Health emergency calls
- Adheres to the Team Quality Assurance Program
- Establishes and maintains effective working relationships with all team members
- Assists with assigned special projects designated by Patient Contact Center Supervisor or Patient Contact Representative Lead
Requirements
- 1 ~ 2 years (minimally) of related experience
- Working knowledge and experience in a healthcare environment preferred
- Experience using call center software and working in a high-volume call center
- Understands medical and insurance terminology
- Knowledge of patient rights and age-specific patient care practices
- Associate’s degree in related field or equivalent work experience, preferred
Benefits
- Medical
- Dental
- Vision
- Paid Time-Off (PTO)
- Paid Holidays
- 401(k)
- Short- & Long-term Disability
- Life
- AD&D
- Flexible Spending Accounts (healthcare & dependent care)
- Commuter Transit
- Tuition Assistance
- Employee Assistance Program (EAP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center softwaremedical records managementreferral coordinationpatient eligibility verificationtriaging emergency callsbenefit plan informationhealthcare terminologyinsurance terminologypatient care practices
Soft skills
communicationproblem-solvingteamworkrelationship buildingcustomer serviceempathyorganizational skillsattention to detailconflict resolution
Certifications
Associate’s degree