Senior Customer Success Manager

Unit4

Senior Customer Success Manager driving client satisfaction through tailored success plans and relationship building. Work with clients to leverage our SaaS products for optimal outcomes.

Posted 5/23/2026full-timeRemote • 🇵🇱 PolandSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Develop and implement a customized success plan for each client, with clear goals, timelines, KPIs, and action items.
Regularly check in with clients to monitor progress, address challenges, and adjust strategies as needed.
Act as the primary point of contact for clients, fostering long-term relationships and continuously enhancing their experience.
Collaborate with clients to maximize the value of their Success Points and provide guidance on available resources and services.
Support client teams by coordinating access to premium education content for administrators and end-users.
Conduct onboarding sessions to introduce clients to available educational resources, ensuring they are well-equipped to make the most of our products.
Be the Voice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience; Turn insights into action.
Identify and drive new sales opportunities (up/cross sell through CSM qualified leads) in cooperation with your colleagues in sales.

Requirements

What you’ll need

Excellent communication skills, fluent in English (verbal and written), with an ability to convey complex information clearly to clients.
Proven experience as a Senior Customer Success or Account Manager, or related role within a SaaS or software company
Demonstrated ability to build and maintain strategic client relationships, with a focus on delivering exceptional service
Strong understanding of customer success planning, KPI tracking, and action planning
Proficiency in project management and an ability to multitask across various client needs.
Familiarity with ERP, SaaS and financial processes is considered an advantage.
Eager to learn and to continuously develop a structured & fact-based work approach
With a strong work ethic and a high level of integrity

Benefits

Comp & perks

a culture built on trust - giving you the freedom and autonomy to be successful;
balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being;
talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry;
a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet;
a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success planningKPI trackingaction planningproject managementmultitasking

Soft Skills

excellent communication skillsrelationship buildingexceptional serviceeager to learnstrong work ethichigh level of integrity