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Tech Stack
Tools & technologiesCloudERP
About the role
Key responsibilities & impact- Be the Voice of the customer (VoC) and their internal advocate
- Gather and understand feedback and data to improve outcomes and experience quality
- Deliver added value services through offerings to increase product value and adoption
- Identify and drive new sales opportunities (up/cross sell through CSM qualified leads)
- Serve as the primary contact in customer success organization to drive solutions for better risk management and retention
- Create and manage a customer success plan alongside the account manager and customer
- Develop and provide virtual business reviews with C-level executives and management
- Ensure product ideas, needs and value drivers are known, captured and articulated to the business community
Requirements
What you’ll need- Dutch speaking
- Experience in a similar customer-centric role generating cloud software customer value
- Clear communicator with professional presence with empathy and enthusiasm
- Ability to lead through influence and trust
- Technically literate and familiar with customer engagement technologies, best practices and trends
- Previous experience working within ERP, HCM and/or financial planning software industries is a plus
- Excellent communication and relationship management skills and fluent in Dutch and English (verbal and written)
- Availability to travel as necessary (up to 20%)
Benefits
Comp & perks- Flexible Leave
- Paid Time Off
- Remote working opportunities
- Global Wellbeing Days
- Professional development opportunities
- Sustainability initiatives
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cloud softwareERPHCMfinancial planning software
Soft Skills
customer-centricclear communicatorempathyenthusiasmlead through influencetrustrelationship management
