Technical Support Consultant

Unit4

Technical Support Consultant for Unit4 ERP addressing customer inquiries and issues in a collaborative environment. Ensuring compliance with company standards and customer satisfaction through effective solutions.

Posted 5/15/2026full-timeRemote • 🇵🇱 PolandMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureCloudERPServiceNowSQLTCP/IP

About the role

Key responsibilities & impact

As a Technical Support Consultant for Unit4 ERP, you are the first point of contact for our customers on IT and Business Application related questions for our solutions.
Provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.
To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.
Investigate, process and document application defects passed to the Technical Support team.
Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.
Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
Investigate, document and present to the Customer Support Team Leader process improvements that enhance the customer experience.
Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
Be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.
Eventually train and mentor less experienced members of the team around product knowledge, skills and processes.
Work in a team environment to help and assist colleagues.

Requirements

What you’ll need

Strong communication, interpersonal skills and fluent in English (verbal and written)
Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
Previous experience of working in a Customer Support environment is an advantage
Exceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service resulting in high CSAT and NPS scores
Exhibits good analytical and problem-solving abilities
Ability to manage your own time to prioritise workload and meet deadlines
Friendly and professional manner with an enthusiastic positive approach to tasks
Exhibit ability to use initiative and work alone but also exhibit ability to be a strong team player.
Possess ability to work in a dual working environment
Strong working knowledge of current Microsoft Windows Server operating systems
Good knowledge of Windows Database server and SQL Server performance tools (eg. SQL profiler)
Strong experience/understanding in the following areas: working in a database-centric, client-server to web-enabled environment implementation of new systems into existing infrastructures
Web API knowledge
You possess the ability to write and understand SQL queries.
You have knowledge of TCP/IP and fundamental networking concepts.
Commitment to lifelong learning
Pre-emptive proactive work to avoid the risk of customer escalation
Knowledge of the Unit4 ERP product and surrounding applications (Nice to have)
Knowledge or experience with ServiceNow (Nice to have)
ITIL knowledge (Nice to have)
Experience of Web Services (Nice to have)
Working with cloud enabled servers/technology in a Saas (Azure) setting (Nice to have)

Benefits

Comp & perks

a culture built on trust - giving you the freedom and autonomy to be successful,
balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being,
talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry,
a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet,
a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.

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Hard Skills & Tools

SQLWeb APIWindows ServerSQL ServerTCP/IPdatabase-centric environmentsclient-server environmentsweb-enabled environmentsServiceNowUnit4 ERP

Soft Skills

communication skillsinterpersonal skillscustomer serviceanalytical skillsproblem-solving skillstime managementteam playerinitiativeprofessionalismpositive attitude