Investigate root causes of customer business processing issues and implement preventative measures
Use structured approach, tools, and processes for analytical troubleshooting across infrastructure, virtualization, operating systems, and the application stack
Learn and apply Azure, DevOps, and cloud troubleshooting techniques
Collaborate with Cloud Ops team, receive mentorship and guidance to develop Cloud Ops skills
Support database administration tasks: design, performance optimization, monitoring, and alerting
Potentially undergo security clearance/background checks for customer projects and sensitive data access
Work remotely within Portugal, Poland, or Spain
Requirements
Experience in Windows OS, Active Directory, SQL Server, PowerShell
Database Design & Architecture: schema design, normalization/denormalization, data partitioning and sharding strategies
Performance Optimization: query tuning and indexing
Experience with database monitoring tools and proactive alerting
Experience with PostgreSQL is an advantage
Good knowledge of MS Windows Server monitoring and maintenance
Experience with automation and scripting tools such as PowerShell, JSON, or other scripting languages
Knowledge of network infrastructure and Microsoft Azure platform is an advantage
Good communication skills in English, both verbal and written
Willingness to learn and resourcefulness
May require security clearance and background checks for customer projects and access to sensitive data
Ability to work from within Portugal, Poland, or Spain