Unit4

Principal Application Support Consultant, Dutch Speaking

Unit4

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇳🇱 Netherlands

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Job Level

Lead

Tech Stack

ERPServiceNowSQL

About the role

  • Progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.
  • Provide operational support to both clients and internal team members in day-to-day activities.
  • Investigate, process and document application defects passed to the Application Support team.
  • Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
  • Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.
  • To comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
  • To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.
  • To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
  • You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.
  • To train and mentor less experienced members of the team around product knowledge, skills and processes.
  • Work in a team environment to help and assist colleagues.

Requirements

  • Excellent communication skills and in English and Dutch (mandatory)
  • A minimum of several years of prior experience working with ERP systems
  • Common knowledge of Microsoft technologies , workplace processes and IT infrastructure
  • Exceptional Customer facing skills , understand and be able to implement the concept of exceptional Customer Service
  • Exhibits good analytical and problem-solving abilities
  • Ability to manage your own time to prioritize workload and meet deadlines and assist the other Team members a model/supervisor
  • Excellent SQL skills
  • Able to use initiative and work alone, and as part of a team
  • Friendly and professional manner with an enthusiastic positive approach to tasks
  • Flexibility to adjust to client needs in terms of working hours
  • Previous experience of working in a Customer Service environment is an advantage
  • Knowledge and experience with ServiceNow
  • ITIL knowledge
  • Finance background or experience
Benefits
  • a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
  • balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
  • growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
  • talented colleagues , role models and mentors - work, learn and be inspired by some of the best talent in the software industry
  • a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
  • a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ERP systemsSQLServiceNowITIL
Soft skills
communication skillscustomer serviceanalytical skillsproblem-solvingtime managementteamworkflexibilitymentoring