Unit21

Enterprise Customer Success Manager

Unit21

full-time

Posted on:

Location Type: Remote

Location: Remote • California, Colorado, Idaho, Illinois, Kansas, Maryland, Massachusetts, Missouri, Montana, New Jersey, New York, Ohio, Oregon, Pennsylvania, Rhode Island, Texas, Washington • 🇺🇸 United States

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Salary

💰 $120,000 - $125,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Switching

About the role

  • Act as the main point of contact for a set group of our enterprise customers
  • Leverage meetings and engagement styles to create broad and deep relationships in order to understand their success criteria and help tell the story of Unit21’s value to their business
  • Act as a customer advocate internally, bringing trends and feedback to the team backed by data
  • Seek to find mutual wins through identification and education around additional features, products or use cases
  • Drive revenue retention and growth
  • Create a direct impact on Unit21’s customer experience and growth!

Requirements

  • Experience in fintech, banking or related fields (AML, fraud)
  • 4+ years of outstanding track record in SaaS customer success or account management, managing a portfolio of enterprise customers
  • Experience managing complex retention and upsell opportunities, with the ability to lead negotiations
  • Experience managing accounts of $200k+ ARR
  • Experience developing and executing on strategy to drive interactions for maximum output
  • Ability to build long-lasting relationships with senior executives, functional managers, and technical teams, including ability and willingness to travel to see customers on-site
  • Ability to thrive in a small team with a highly dynamic work environment, switching rapidly from strategy to execution to handle multiple ongoing projects
  • A process-oriented mindset, with a knack for identifying recurring patterns and capitalizing on them by improving the ongoing process
  • Outstanding project management and organization skills, and an ownership mindset demonstrated by strong work ethic
  • Sense of curiosity and learning - focused on internal product knowledge and externally on the customer business
Benefits
  • Competitive salary and pre-IPO stock options
  • 100% company-paid medical, dental and vision insurance (for employee)
  • Optional HSA and FSA medical reimbursement accounts
  • Unlimited paid time off
  • Generous leave programs for life events
  • 401(k)
  • Charity matching
  • Annual Learning & Development stipend
  • One-time Home office set-up stipend
  • Commuter benefits
  • Happy hours and team-building events
  • Great office space in the San Francisco Financial District
  • Fully stocked kitchen
  • Lunch provided in SF office multiple times a week
  • A great company culture with a strong emphasis on diversity, equity and inclusion

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaS customer successaccount managementretention strategiesupsell opportunitiesnegotiationportfolio managementproject managementdata analysisstrategy executioncustomer engagement
Soft skills
relationship buildingcommunicationteam collaborationadaptabilityprocess improvementorganizational skillsownership mindsetcuriositylearning orientationcustomer advocacy