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Service Delivery Manager – Banking, Financial Services
UnisysService Delivery Manager leading IT service delivery for key banking and financial services clients. Ensuring service excellence and client satisfaction within complex, regulated environments.
About the role
Key responsibilities & impact- Own end to end development of projects implementing functional and technical change to our banking solution.
- Proven ability to manage change in projects
- Manage mixed skill team of associates, become part of the leadership group of the Development Centre.
- Build and maintain strong relationships with client stakeholders, including senior business and IT leaders
- Ensure delivery against SLAs, KPIs, and contractual obligations, proactively managing risks and escalations
- Drive a culture of continuous improvement, identifying efficiencies, automation opportunities, and service enhancements
- Manage incident, problem, and change management processes in line with define processes and best practices
- Oversee third-party/vendor performance where applicable
- Support commercial governance, including budgeting, forecasting, and cost control
Requirements
What you’ll need- Proven experience managing Development activities within a banking or financial services environment
- Strong understanding of regulated environments, compliance, and risk management
- Experience working within Agile/Scrum development projects
- Solid knowledge and commitment to processes and data driven management
- Demonstrated ability to manage complex development projects and senior stakeholders
- Experience managing budgets and service profitability
- Excellent communication, leadership, and problem-solving skills
- Desirable Experience working with global delivery models
- Experience with participation in Audits (ISO 20001 especially)
- Experience within outsourced / MSP environments
Benefits
Comp & perks- Work with tier 1 banking and financial services clients
- Be part of a global, forward-thinking technology organisation
- Opportunity to shape and influence critical service delivery outcomes
- Collaborative, supportive environment with strong career progression
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Development ManagementChange ManagementIncident ManagementProblem ManagementData Driven ManagementService ProfitabilityContinuous ImprovementAutomation OpportunitiesComplianceAudit Participation
Soft Skills
LeadershipCommunicationProblem-SolvingRelationship BuildingTeam Management
Certifications
ISO 20001