Service Delivery Manager – Banking, Financial Services

Unisys

Service Delivery Manager leading IT service delivery for key banking and financial services clients. Ensuring service excellence and client satisfaction within complex, regulated environments.

Posted 7/8/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing development activities within banking and financial services, focusing on compliance, risk management, and effective stakeholder communication. Proven ability to drive continuous improvement and manage complex projects while ensuring adherence to SLAs and KPIs.

Highest-signal resume keywords

Project ManagementAgile/Scrum DevelopmentRisk ManagementBudget ManagementStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Development ManagementChange ManagementIncident ManagementProblem ManagementData Driven ManagementService ProfitabilityContinuous ImprovementAutomation OpportunitiesComplianceAudit Participation

Soft Skills

LeadershipCommunicationProblem-SolvingRelationship BuildingTeam Management

Tools & Technologies

Banking SolutionsThird-Party Vendor ManagementGlobal Delivery Models

Certifications & Qualifications

ISO 20001

Industry Keywords

Financial ServicesRegulated EnvironmentsSLAsKPIsOutsourced Environments

About the role

Key responsibilities & impact

Own end to end development of projects implementing functional and technical change to our banking solution.
Proven ability to manage change in projects
Manage mixed skill team of associates, become part of the leadership group of the Development Centre.
Build and maintain strong relationships with client stakeholders, including senior business and IT leaders
Ensure delivery against SLAs, KPIs, and contractual obligations, proactively managing risks and escalations
Drive a culture of continuous improvement, identifying efficiencies, automation opportunities, and service enhancements
Manage incident, problem, and change management processes in line with define processes and best practices
Oversee third-party/vendor performance where applicable
Support commercial governance, including budgeting, forecasting, and cost control

Requirements

What you’ll need

Proven experience managing Development activities within a banking or financial services environment
Strong understanding of regulated environments, compliance, and risk management
Experience working within Agile/Scrum development projects
Solid knowledge and commitment to processes and data driven management
Demonstrated ability to manage complex development projects and senior stakeholders
Experience managing budgets and service profitability
Excellent communication, leadership, and problem-solving skills
Desirable Experience working with global delivery models
Experience with participation in Audits (ISO 20001 especially)
Experience within outsourced / MSP environments

Benefits

Comp & perks

Work with tier 1 banking and financial services clients
Be part of a global, forward-thinking technology organisation
Opportunity to shape and influence critical service delivery outcomes
Collaborative, supportive environment with strong career progression