Customer Service Desk Agent – Mortgage Support

Unisys

Customer Service Desk Agent handling mortgage support inquiries via phone and CRM systems. Engaging with customers and ensuring a high level of satisfaction with assistance in a remote setting.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Answering and Routing Calls
Problem Solving
Customer Engagement
Documentation
Follow-Up
Adhering to Scripts
Answering Inbound Calls
Making Outbound Calls
Providing Accurate Information
Resolving Complaints
Documenting Interactions
Managing Call Escalations
Maintaining Professionalism
Meeting Performance Targets

Requirements

What you’ll need

High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 1-2 years’ experience in area of responsibility
Call Center experience
Able to Multi-Task during the job.
Customer Service experience within a call center environment.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

DocumentationMeeting Performance TargetsManaging Call EscalationsProviding Accurate InformationAdhering to Scripts

Soft Skills

Customer EngagementFollow-UpMaintaining Professionalism

Certifications

Technical CertificationAssociate Degree