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Unisys

Service Desk Agent

Unisys

Service Desk Agent providing technical support for hardware, software, and user administration tasks. Assisting L1 agents and escalating complex issues as needed.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving and analytical skills to effectively resolve incidents and support L1 agents. Possesses experience in hardware, software, and network administration, with the ability to escalate complex issues as needed.

Highest-signal resume keywords
Problem SolvingAnalytical SkillsClient SupportNetwork AdministrationTechnical Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Incident ResolutionService Request ManagementUser AdministrationCOTS Application SupportHardware SupportSoftware Support
Soft Skills
JudgmentCommunication
Certifications & Qualifications
Technical CertificationAssociate Degree
Industry Keywords
L1 SupportClient IncidentsService Guidelines

About the role

Key responsibilities & impact
  • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
  • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
  • Escalates complex problems to other resolver teams or vendors.
  • Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
  • Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Requirements

What you’ll need
  • High School Diploma or GED required
  • May require technical certification or Associate Degree
  • Generally, 1-2 years’ experience in area of responsibility

Benefits

Comp & perks
  • unlimited paid time off
  • 401(k) match
  • comprehensive healthcare
  • HSA matching
  • ongoing learning opportunities