Service Desk Agent

Unisys

Service Desk Agent providing technical support for hardware, software, and user administration tasks. Assisting L1 agents and escalating complex issues as needed.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
Escalates complex problems to other resolver teams or vendors.
Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Requirements

What you’ll need

High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 1-2 years’ experience in area of responsibility

Benefits

Comp & perks

unlimited paid time off
401(k) match
comprehensive healthcare
HSA matching
ongoing learning opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Incident ResolutionService Request ManagementUser AdministrationCOTS Application SupportHardware SupportSoftware Support

Soft Skills

JudgmentCommunication

Certifications

Technical CertificationAssociate Degree