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Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Leads large, complex transition programs from contract signature through operational stabilization.
- Provides governance, risk management, and executive-level reporting throughout the transition lifecycle.
- Drives cross-functional alignment across Operations, Solutions, Finance, HR, Technology, Procurement, and Client stakeholders.
- Serves as an escalation point for transition risks, issues, and dependencies.
- Consults with bid and account management teams to review project proposals, contracts, solution designs, and other key project documentation.
- Develops and implements communication and change management plans to support the full transition lifecycle and initial steady-state operations.
- Validates that proposed staffing models, sourcing strategies, and skill requirements align with contractual, financial, and operational requirements.
- Ensures project accounting structures and budgets are established in accordance with project requirements.
- Builds strong working relationships with internal and client stakeholders throughout the transition lifecycle.
Requirements
What you’ll need- Bachelor's degree and 8+ years of relevant experience, or an equivalent combination of education and experience.
- Experience leading complex transition, implementation, transformation, or program management initiatives in a global or matrixed environment.
- Demonstrated success managing cross-functional workstreams, stakeholders, and operational readiness activities.
- Strong project/program management, risk management, and stakeholder management skills.
- Ability to influence and collaborate effectively across multiple business functions and levels of leadership.
- Experience within BPO, customer experience, outsourcing, shared services, consulting, or related industries preferred.
- Fluency in English and Spanish (written and verbal) required.
- Portuguese proficiency preferred.
- PMP, PRINCE2, Lean Six Sigma, or equivalent certification is a plus.
- Master's degree preferred.
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementrisk managementstakeholder managementchange managementtransition managementoperational readinessbudget managementstaffing modelssourcing strategiesprogram management
Soft Skills
cross-functional alignmentinfluencecollaborationcommunicationrelationship buildinggovernanceproblem-solvingexecutive reportingescalation managementconsultation
Certifications
PMPPRINCE2Lean Six Sigma
