Bilingual Customer Service Desk Agent – English, Spanish
Unisys
full-time
Posted on:
Location Type: Remote
Location: Remote • Utah • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
- Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
- Escalates complex problems to other resolver teams or vendors.
- Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
- Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.
Requirements
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 1-2 years’ experience in area of responsibility
- MUST BE BILINGUAL - English and Spanish
- MUST be located in SLC, UT
Benefits
- unlimited paid time off
- 401(k) plan
- comprehensive healthcare
- HSA matching
- ongoing learning opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
hardware supportsoftware supportclient applicationsCOTS applicationsnetwork administrationuser administrationproblem solvinganalytical skills
Soft skills
judgmentexperiencesupportcommunication
Certifications
technical certificationAssociate Degree