Gather and analyse client requirements (RFI/ RFP/RFQ) and volumetrics (e.g. locations, SLA’s, contacts and events count, AHT, ToT, etc.)
Set solution and pricing strategy, work independently to develop effort and cost estimates including assumptions, risk and contingency approach
Develop client facing proposals including service overview, technology architecture, detailed service description and client benefits/ outcomes
Lead the solution reviews and obtain approvals from key stakeholders prior to submission
Participates to client facing meetings (solution presentation, solution workshops) and contract negotiations, develop client SoW
Requirements
Bachelor’s degree in business, finance, or technology or equivalent
Strong English language skills are mandatory
5 to 8 years’ experience in End User Managed Services/ Digital Workplace Services (e.g. End User Service Desk, Field Services and Supply Chain, End User Device Management, Productivity and Collaboration) with 2-3 years presales solution architect experience preferred
Has a good understanding of competitive landscape, products and/or services
Excellent communication, analytical and troubleshooting skills
Experience in pre-sales solution design for end user services, proposal development, design review & design trade off decisions, winning theme development, and presentation skills
Experience developing cost/benefit analysis and determining the risk associated with a given solution
Benefits
Equal opportunity employer
Opportunities to participate without barriers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.