Unison

Customer Support Consultant

Unison

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Unison consultants work directly with clients to understand key elements of client business processes and then work to implement and operate Unison software products and service offerings by performing key tasks.
  • Consultants thrive on their personal and direct contributions that help our clients achieve substantial benefits from our suite of software products.
  • This specific role will support PRISM users outside of the continental United States, so candidate must have the ability to work 1pm to 10pm ET.
  • Work with clients to provide a broad range of implementation and integration tasks including requirements analysis, business process analysis, system configuration, testing, training, and post-implementation support
  • Help drive successful operation of Unison’s product suite by delivering high quality advisory and support services to government contractors
  • Ensure assigned tasks are performed on target, on time, and on budget, and that client personnel appreciate the value of the work performed.
  • Understand client’s business objectives and help clients achieve their goals.
  • Interaction with senior client leadership to define project goals, execute against plan and manage issues and risks.
  • Consultants are continuously challenged though client projects and build skills towards a fulfilling career.
  • All consultants receive product and federal acquisition training and receive career development guidance from experienced professionals.

Requirements

  • Ability to work 10am to 7pm PT / 1pm to 10pm ET
  • Professional experience with one or more of the following: Prior consulting/training experience, preferably with a top consulting firm
  • Possesses superior client relationship skills
  • Exceptional written and verbal communications skills
  • Self-starter, quick learner, and team player
  • Proficient in the basics of Microsoft Excel, PowerPoint and Word
  • BA or BS degree in a related field or equivalent experience
  • Business experience in government contractor functions such as proposal management, contract management and/or procurement is preferable
  • Clearance: Applicants may need to be the subject of a security investigation and may need to meet eligibility requirements for access to classified information, to include U.S. Citizenship.
Benefits
  • Attractive and competitive benefits package

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
requirements analysisbusiness process analysissystem configurationtestingtrainingpost-implementation supportMicrosoft ExcelMicrosoft PowerPointMicrosoft Word
Soft skills
client relationship skillswritten communicationverbal communicationself-starterquick learnerteam player