Unison Risk Advisors

Client Care Specialist – Employee Benefits

Unison Risk Advisors

full-time

Posted on:

Location Type: Remote

Location: Maryland • United States

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About the role

  • Works directly with clients to answer questions and resolve their issues, and loads activities into CRM Database (Epic)
  • Resolves enrollment and termination issues
  • Answers questions relating to legislation and benefit laws regarding HIPAA, COBRA, and FMLA
  • Updates internal systems such as Epic upon group renewal
  • Introduces their role to all new key contacts to build solid relationships and meets existing contacts as needed to further enhance relationship
  • Maintains a full book of business while continuing to provide A+ service
  • Utilizes MS Outlook, Excel, Word and other Microsoft Applications
  • Follows EBS internal color-coded outlook organization standard operating procedures
  • Follows internal call back standard operating procedures and email response time
  • Additional job duties as assigned

Requirements

  • Insurance experience preferred; at least 3 years of work experience (claims resolution, benefits administration, health insurance customer service, etc.)
  • College degree preferred
  • Knowledge of Microsoft Office with an emphasis on Outlook and Excel
  • Valid Driver’s License
  • Self-starter and quick learner
  • Excellent problem-solving skills
  • Persistent to achieve the end result—resolution
  • Strong organizational skills, including daily prioritizing and logical thinking
  • Service-oriented; kind, compassionate, and willing to work hard on another person’s behalf
  • Good communication skills, written, verbally and over the phone
  • Strong working knowledge of computers (MS Word, MS Outlook preferred; Internet, MS Excel and database experience are also beneficial) and able to learn new systems and programs, such as Sales Force
  • Able to manage multiple projects simultaneously and successfully
  • Able to work with others in teams; able to work with those who perform similar jobs as well as complimentary roles
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims resolutionbenefits administrationhealth insurance customer serviceproblem-solvingorganizational skillsdatabase experienceproject managementlegislation knowledgeHIPAACOBRA
Soft Skills
self-starterquick learnerservice-orientedkindcompassionatecommunication skillsteamworklogical thinkingpersistenceprioritization
Certifications
valid driver's license