Uniphore

Staff Software Engineer

Uniphore

full-time

Posted on:

Location Type: Hybrid

Location: Palo Alto • California, New York • 🇺🇸 United States

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Salary

💰 $169,800 - $233,500 per year

Job Level

Lead

Tech Stack

AWSCloudGoKubernetesPythonTerraform

About the role

  • Review RFCs and PRDs to prevent downstream issues, provide architectural guidance during planning phases
  • Create documentation, knowledge bases, and tooling that eliminate support dependencies
  • Design incident response frameworks, escalation procedures, and comprehensive playbooks that teams can self-execute
  • Define technical standards, operational frameworks, and service readiness criteria that enable team autonomy
  • Guide teams through ownership maturity, scorecard compliance, and operational best practices
  • Maintain multi-tenant, multi-cloud infrastructure while building the systems that make your expertise scalable

Requirements

  • 10+ years in DevOps/SRE roles with proven experience transforming operational models
  • Deep incident management, RCA processes, and on-call system design experience
  • Expert-level AWS, Kubernetes, Infrastructure as Code (Terraform), cost optimization
  • Strong technical writing skills, ability to create comprehensive operational procedures
  • Experience with RFC/PRD review processes, API design patterns, service architecture
  • Track record of enabling team capabilities rather than doing work for teams
  • Proficiency in scripting (Go, Python, Bash, etc.) and CI/CD systems
  • Strong bias toward simple solutions and systems thinking approach
Benefits
  • competitive base pay
  • annual incentive opportunity based on target achievement
  • pre-IPO stock options
  • benefits including medical, dental, vision, 401(k) with a match, and more
  • generous paid time off
  • paid holidays
  • paid day off for your birthday
  • other paid leave policies to support employees through all phases of life

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
DevOpsSREincident managementRCA processesAWSKubernetesInfrastructure as CodeTerraformscriptingCI/CD
Soft skills
technical writingsystems thinkingteam capabilitiesoperational best practicesownership maturitycomplianceproblem-solvingcommunicationguidancedocumentation
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