Manager, Customer Success
Uniphore
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $106,400 - $146,300 per year
Job Level
SeniorLead
Tech Stack
AWSAzureCloudGoogle Cloud PlatformTensorflow
About the role
- Lead driving day-to-day execution of onboarding, configuration, deployment, and adoption activities.
- Roll up your sleeves to validate data flows, troubleshoot platform issues, review AI model outputs , and partner with technical teams to ensure integrations and workflows are functioning as expected.
- Build and execute detailed customer success plans including timelines, resource planning, dependency management, and measurable outcomes.
- Conduct hands-on platform walkthroughs, training sessions, and user enablement workshops to drive adoption across Martech, Adtech , and CDP use cases , across several verticals in existing customer base.
- Work directly with product and engineering teams to improve telemetry, support data ingestion, and ensure customers have clean and actionable data feeding AI workflows.
- Monitor platform usage and customer KPIs in real time, proactively identifying and resolving blockers before they impact outcomes.
- Help customers configure audiences, journeys, activation triggers, and AI-driven insights within CDP and MarTech ecosystems.
- Participate actively in AI solution deployments—review AI performance, help refine models, and ensure AI outputs integrate seamlessly into the customer’s operational processes.
- Executing day-to-day interactions with customer teams—from end users to C-suite—ensuring clarity, documentation, and alignment at every stage.
- Manage and expand multi -tiered customer relationships ensuring value is delivered and agreed at all levels of customer stakeholders, influencers and decisions makers.
- Lead recurring working sessions, backlog reviews, prioritization discussions, and feature adoption plans.
- Prepare and deliver structured executive business reviews with clear metrics, outcomes, and recommended actions.
- Track value realization metrics such as adoption, engagement, efficiency gains, campaign performance lift, revenue impact, retention, and customer health scores.
- Build dashboards or reports that translate platform usage into business impact.
- Identify expansion opportunities by recognizing gaps and proposing concrete use cases, enhancements, or new modules.
- Coordinate closely with Sales, Product, Engineering, and Delivery to ensure successful execution and rapid progress for each customer.
- Provide actionable and detailed product feedback based on real customer usage, technical gaps, and observed market needs.
- Help define repeatable playbooks, templates, and best practices that improve execution and scalability across the CS organization.
- Actively demonstrate the power of the Uniphore Business AI Cloud Platform by running hands-on workshops, demos, and implementation sessions.
- Guide customers on how to operationalize AI—from data readiness to real-world activation across marketing and advertising ecosystems.
Requirements
- 7+ years in consulting, customer success, or professional services for enterprise SaaS, with hands-on experience in CDP, Martech, and AdTech environments.
- 3+ years working directly with AI products—deploying, configuring, testing, or advising on AI-driven workflows.
- Proven success managing complex customer implementations and being directly responsible for execution, troubleshooting, and delivery.
- Strong experience working directly with cloud platforms (AWS, Azure, GCP), APIs, data pipelines, and AI services (OpenAI, TensorFlow, Hugging Face).
- Deep working knowledge of CDP/Martech/ Adtech architectures, including data ingestion, identity resolution, audience building, and activation.
- Excellent communication and documentation skills with experience leading cross-functional working sessions, not just high-level strategy discussions.
- Bachelor’s or master’s degree in business, computer science, engineering, data science, or similar.
- Willingness to travel up to 25%.
Benefits
- medical
- dental
- vision
- 401(k) with a match
- generous paid time off
- paid holidays
- paid day off for your birthday
- pre-IPO stock options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successdata ingestionaudience buildingactivation triggersAI-driven workflowstroubleshootingconfigurationdeploymenttelemetrymetrics tracking
Soft skills
communicationdocumentationrelationship managementproblem-solvingleadershipresource planningdependency managementtrainingworkshop facilitationcross-functional collaboration
Certifications
Bachelor’s degreeMaster’s degree