Customer Success Manager

• Own the end-to-end post-sales customer journey
• Build, lead, and scale a high-performing global Customer Success organization
• Define and execute a data-driven Customer Success roadmap
• Serve as executive sponsor for strategic accounts
• Partner cross-functionally with Sales, Delivery, Product, Engineering, and Marketing
• Implement and optimize Customer Success tools and systems
• Recruit, mentor, and develop CS leaders and ICs
• Track, analyze, and report on retention, expansion, and advocacy metrics

VP, Customer Success

Director of Customer Success