RN Case/Care Manager
CenterWell Senior Primary Care
Job Level
Mid-LevelSenior
About the role
- Provide on-boarding, education and continued support on the patient support programme(s) to Healthcare Professionals (HCPs)
- Act as the direct point of contact for specific HCP queries on patient status
- Educate HCPs on available patient support programme(s) and assist with referral methods
- Schedule appointments with Immunology HCPs who wish to enroll patients
- Provide referral and patient support materials and demonstrate the online referral portal
- Assist specialist units with enquiries and follow up on patient-specific queries and case reviews
- Assist with online portal queries and liaise with IT to resolve issues
- Identify and deliver agreed service enhancements and share feedback with client and Point of Care management
- Be responsible for the training schedule of all units and develop strong working relationships with key specialist units
- Participate in relevant conferences and meetings and deliver non-promotional patient support in clinical/community settings
- Ensure all activities comply with IPHA Code, Data Protection regulations and relevant nursing and industry standards
- Perform other tasks as required; role involves nationwide travel and may include overnight stays; 12-month fixed term part-time (two weekdays/week, 9:00 AM to 5:30 PM)
Requirements
- Qualified RGN and registered with the Nursing and Midwifery Board of Ireland
- Minimum of 3 years post registration experience in an acute hospital setting
- Experience of working with Patient Support Programmes and in the area of Immunology is desirable (Gastroenterology, Rheumatology, Dermatology)
- Experience in patient case management
- Customer service oriented
- Exceptional verbal and written communication skills with strong interpersonal skills
- Ability to educate, communicate and present while building a rapport with a range of key stakeholders
- Excellent organisational skills and an effective time manager
- A positive ‘can-do’ attitude with a high level of self-motivation, demonstrating the ability to work under own initiative
- Ability to work independently and as part of a team
- Work to the highest clinical standards by ensuring patient safety in adhering to all relevant Standard Operating Procedures
- Excellent computer skills and knowledge of databases
- Full clean driver’s license
