Manager

• Provide on-boarding, education and continued support on the patient support programme(s) to Healthcare Professionals (HCPs)
• Act as the direct point of contact for specific HCP queries on patient status
• Educate HCPs on available patient support programme(s) and assist with referral methods
• Schedule appointments with Immunology HCPs who wish to enroll patients
• Provide referral and patient support materials and demonstrate the online referral portal
• Assist specialist units with enquiries and follow up on patient-specific queries and case reviews
• Assist with online portal queries and liaise with IT to resolve issues
• Identify and deliver agreed service enhancements and share feedback with client and Point of Care management
• Be responsible for the training schedule of all units and develop strong working relationships with key specialist units
• Participate in relevant conferences and meetings and deliver non-promotional patient support in clinical/community settings
• Ensure all activities comply with IPHA Code, Data Protection regulations and relevant nursing and industry standards
• Perform other tasks as required; role involves nationwide travel and may include overnight stays; 12-month fixed term part-time (two weekdays/week, 9:00 AM to 5:30 PM)

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