Customer Support Specialist

Union Home Mortgage Corp.

Customer Support Specialist at UHM providing prompt responses to servicing inquiries in a call center environment. Focused on ensuring high customer satisfaction and handling various servicing aspects.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer service and problem resolution within a mortgage servicing context, utilizing strong communication skills and knowledge of servicing policies and procedures. Capable of handling inquiries efficiently in a call center environment while maintaining high customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceMortgage Loan ServicingCall Center ExperienceBilingual SpanishProficiency in Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage Loan ServicingGeneral Mathematical AbilitiesProficiency in Microsoft WordProficiency in Microsoft ExcelProficiency in Microsoft PowerPoint

Soft Skills

Good Written Communication SkillsGood Verbal Communication Skills

Industry Keywords

Customer ServiceDelinquent Loan ResolutionServicing InquiriesRetail ExperienceHospitality ExperienceFood Service ExperienceBanking Experience

About the role

Key responsibilities & impact

Responsible for providing prompt and accurate responses to servicing inquiries and concerns, both internal and external.
Communicate with borrowers in a call center environment to resolve loan inquiries with high customer satisfaction.
Handles multiple aspects of servicing including customer service and delinquent loan resolution.
Training will be provided for several subject matters specific to mortgage servicing.
Ensure that services are delivered professionally and efficiently with prompt problem resolution.
Maintain current knowledge of all policies, procedures, and other documentation for servicing products.
Answer general mortgage servicing questions via phone, email, or other technology that is engaged to service customers.

Requirements

What you’ll need

Proficiency in Microsoft Office, specifically Word, Excel and PowerPoint.
Good written and verbal communication skills.
General mathematical abilities up to and including reconciling simple math transactions.
1+ years of call center experience preferred but not required.
Mortgage Loan Servicing experience preferred but not required.
Bilingual Spanish a plus.
Customer Service experience in Retail, Hospitality, Food Service, Banking, etc. will be considered.

Benefits

Comp & perks

At UHM, we understand diversity comes in many different forms.
Commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment.
Opportunities to ensure that you know #U Belong At UHM!