Own and drive strategic account plans focused on adoption milestones, usage expansion, and revenue growth in a land-and-expand model.
Partner with internal technical teams to help customers design and optimize workflows for production-grade AI systems.
Own end-to-end customers outcomes and value from Union. Guide customers through onboarding and integration, troubleshoot challenges, drive product utilization, and provide timely, effective expertise to resolve complex issues.
Translate real-world challenges from customer environments into actionable feedback for our product and engineering teams.
Track customer health, identify signs of friction or opportunity, and develop engagement strategies across both technical and executive stakeholders.
Drive renewals and commercial growth by aligning our product capabilities with evolving customer needs and identifying upsell or cross-sell pathways.
Facilitate technical enablement content creation—reference architectures, debugging guides, cookbooks, and tutorials—to scale your impact.
Lead customer touchpoints such as roadmap sessions, architecture reviews, QBRs, and executive briefings to ensure we remain aligned with customer goals and value realization.
Serve as the internal voice of the customer in planning, prioritization, and go-to-market alignment.

Requirements

5+ years of experience in a technical role such as Solutions Engineer, Technical Account Manager, Solutions Architect, or ML/Data Engineer within a B2B devtools or platforms.
Design and architecture-level understanding of systems involving data processing, model training, serving, or monitoring.
Experience in MLOps/LLMOps, machine learning pipelines, and data orchestration tools.
Proficiency in Python, or genuine desire to learn, given its prevalence in data science.
Developed and executed account plans focused on growth through adoption, usage expansion, and product-led revenue—especially in a land-and-expand motion.
Ability to tailor communication to both hands-on users and executive sponsors.
Must be curious, proactive, and self-directed—you seek ownership and are not afraid to experiment.
Build trusted relationships quickly and are motivated by helping others succeed.
Bonus: Experience with Flyte (open-source or Union) and working with large enterprise customers is a plus.

Benefits

📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonMLOpsLLMOpsmachine learning pipelinesdata orchestration toolsdata processingmodel trainingmodel servingmodel monitoringaccount planning

Soft Skills

communicationcuriosityproactivityself-directionrelationship buildingproblem-solvingcustomer advocacystrategic thinkingcollaborationadaptability