Unily

Solutions Engineer, Professional Services

Unily

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Participate in the pre-sales process to provide technical expertise and Professional Services guidance
  • Collaborate with Sales Team and Solutions Engineers to qualify opportunities and understand client requirements
  • Support the development of technical presentations and demonstrations for prospective clients
  • Address technical questions and concerns during client meetings and proposal discussions
  • Articulate the value proposition of our Professional Services offerings from a business goal and technical perspective
  • Contribute to RFP/RFI responses with detailed technical implementation approaches
  • Lead technical discovery sessions with prospective clients to understand complex requirements
  • Assess client technical requirements and professional services needs
  • Design initial solution architectures and Professional Services approach
  • Estimate level of effort and resource requirements for Professional Services projects
  • Identify technical risks and dependencies in potential engagements
  • Collaborate with Professional Services team to validate technical approaches
  • Validate use of specific Professional Services SKUs/offerings
  • Create custom statements of work for Professional Services engagements where necessary
  • Develop detailed scope definitions that clearly outline deliverables and exclusions
  • Collaborate with Sales on pricing strategies for PS proposals
  • Define clear roles and responsibilities for both client and PS teams
  • Document assumptions and prerequisites for successful PS engagements
  • Create compelling technical narratives that differentiate our PS approach
  • Establish trust and credibility with prospective clients through technical expertise
  • Conduct discovery sessions to understand client requirements and objectives
  • Present PS approaches to client stakeholders at various levels including C-level
  • Address client concerns regarding feasibility and approach
  • Support contract negotiations on Professional Services matters
  • Facilitate smooth transition from sales to PS for won opportunities
  • Document technical requirements and client expectations for delivery teams
  • Conduct handoff meetings with PS teams for won opportunities
  • Provide contextual information about client environment and requirements
  • Remain available as a resource during initial phases of delivery
  • Ensure alignment between sold scope and delivery approach
  • Gather feedback from delivery teams to improve future scoping accuracy
  • Analyze win/loss outcomes to identify improvement opportunities in pre-sales approach
  • Track actual Professional Services effort versus estimates to improve scoping accuracy
  • Stay current on product features, capabilities, and Professional Services best practices
  • Contribute to the ongoing refinement and optimization of Professional Services SKUs, methodologies and tools
  • Share knowledge and insights with the broader pre-sales and delivery organizations
  • Identify patterns in client requirements to inform service offering development
  • Stay current on industry trends, competitor offerings, and emerging market needs
  • Develop competitive intelligence on Professional Services offerings, pricing models, and delivery approaches
  • Analyze win/loss data to refine solution approaches and proposal strategies
  • Identify market opportunities for new service offerings or solution packages
  • Provide insights to Professional Services team and leadership on market dynamics and competitive positioning

Requirements

  • 5+ years of experience in technical consulting, solution engineering, or related roles
  • Proven track record in pre-sales or technical sales support for software solutions
  • Experience with software implementation or other Professional Services projects and methodologies
  • Background in solution design and scoping for enterprise implementations
  • History of successful collaboration with sales teams on complex opportunities
  • Experience creating technical content for proposals and client presentations
  • Strong understanding of our software platform, features, and technical capabilities
  • Knowledge of implementation methodologies and best practices
  • Understanding of integration approaches and system interoperability
  • Familiarity with cloud infrastructure and deployment models
  • Ability to quickly assess technical environments and requirements
  • Experience estimating Professional Services effort and complexity
  • Understanding of the sales cycle and opportunity qualification process
  • Experience developing services proposals and statements of work
  • Ability to translate technical capabilities into business value
  • Skills in solution pricing and scope definition
  • Understanding of services contracting and engagement models
  • Experience supporting contract negotiations from a technical perspective
  • Excellent verbal and written communication abilities
  • Strong presentation skills for technical and business audiences
  • Ability to explain complex technical concepts to non-technical stakeholders
  • Experience leading discovery and scoping sessions with clients
  • Strong analytical thinking and problem-solving capabilities
  • Ability to quickly understand client business problems and technical needs
  • Experience designing solutions to address complex requirements
  • Skills in risk assessment and mitigation planning
  • Capacity to balance client needs with implementation feasibility
  • Attention to detail in requirements gathering and solution design
  • Self-motivated with ability to work independently
  • Collaborative approach to working with sales and delivery teams
  • Adaptability to changing requirements and priorities
  • Strong time management and organizational abilities
  • Business acumen and understanding of implementation economics
  • Proactive and solution-oriented mindset
  • Bachelor's degree or commensurate experience preferred; degree in Computer Science, Information Technology, or related field a plus
  • Technical certifications relevant to our platform or technologies
  • Project management or solution design certifications a plus
  • Sales methodology training beneficial
  • Willingness to travel up to 20-40% (domestic and international) to support client engagements and sales activities