IT Customer Manager, Digital Products

Unilode Aviation Solutions

IT Customer Manager for Unilode Aviation managing digital benefits and contractual requirements for customers. Focus on project delivery and strong stakeholder relationships in a hybrid remote setup.

Posted 4/17/2026full-timeChep Lak Kok • 🇨🇳 ChinaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Oversee the delivery of digital benefits and contractual requirements for assigned customers.
Manage complex projects and coordinate cross-functional teams.
Build strong relationships with executive stakeholders.
Ensure operational excellence and customer satisfaction.
Conduct technical audits to verify the successful implementation of business requirements.

Requirements

What you’ll need

Relevant experience, preferably with certified project management qualifications (e.g., PMP, PRINCE2).
Demonstrated experience managing strategic projects with cross-functional teams in an Agile environment.
Exceptional analytical, communication, and stakeholder management skills.
Aviation industry experience, particularly in operations, is highly desirable.
Understand the business and logistics operation in mainland China will be considered as competitive.

Benefits

Comp & perks

This role requires occasional travel (approximately 30%) to customer locations and Unilode offices.
Flexibility and a proactive mindset are essential to support dynamic projects and organisational priorities.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementAgile methodologytechnical audits

Soft Skills

analytical skillscommunication skillsstakeholder managementrelationship buildingoperational excellencecustomer satisfaction

Certifications

PMPPRINCE2