Client Growth Manager – Wales
UniHomes
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £40,000 per year
Job Level
Mid-LevelSenior
About the role
- Build and maintain strong relationships with key letting agent partners, acting as their trusted advisor and main point of contact.
- Ensure agents fully understand the commercial value of our free advertising and the importance of returning completed utility order forms as part of their lettings process.
- Drive revenue growth by embedding operational best practices within client teams, ensuring staff are trained and processes are aligned to maximise form returns.
- Monitor client performance data, identify trends, and proactively address gaps to improve conversion rates and overall account success.
- Understand and influence the full B2B2C journey, ensuring agents are equipped to guide student tenants through the utility ordering process as part of their lettings workflow.
- Deliver regular performance reports and insights to clients, helping them understand their impact and opportunities for growth.
- Collaborate with business development and support teams to onboard new clients effectively and ensure long-term success from day one.
- Support marketing and technology initiatives, maintaining accurate CRM records and ensuring all account data is up to date.
Requirements
- Background in account management or similar client-facing roles (e.g. Partner Success Manager, Growth Enablement Manager or Client Performance Lead)
- Experience enabling revenue growth through process alignment and behavioural change within client organisations
- Proven ability to influence reselling behaviours and embed operational practices in B2B2C environments, ideally in property lettings, PropTech or student accommodation
- Strong commercial acumen with a track record of driving revenue growth through client engagement and process improvement
- Excellent communication and influencing skills
- Confident in handling challenging discussions and aligning stakeholders around shared goals
- Highly organised and data-driven, with the ability to analyse performance metrics and take action
- Collaborative team player who shares best practices and contributes to collective success
- Comfortable working in a fast-paced, field-based role with regular travel.
- Must be based in Wales, preferably Cardiff or Swansea, with a suitable home working setup
- Comfortable with frequent driving and holds a full, valid UK driving licence
- Proficiency in Microsoft Office; experience with Salesforce CRM is a plus (training provided)
Benefits
- holidays
- length of service days
- voluntary day
- enhanced pension scheme
- pension salary sacrifice scheme
- healthcare scheme
- Employee Assistant Programme
- sick pay
- enhanced maternity & paternity pay
- career progression
- a commitment to personal and professional development
- employee of the month award
- refer a friend scheme
- staff discounts
- mental health and financial support
- company social events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementprocess alignmentbehavioural changedata analysisperformance metricsrevenue growthclient engagementoperational practicesB2B2C environmentscommercial acumen
Soft skills
communication skillsinfluencing skillsorganisational skillscollaborative team playerproblem-solvingstakeholder alignmentadaptabilityrelationship buildingdata-driven decision makingconflict resolution
Certifications
full UK driving licence