Client Growth Manager
UniHomes
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £40,000 per year
Job Level
Mid-LevelSenior
About the role
- Build and maintain strong relationships with key letting agent partners, acting as their trusted advisor and main point of contact
- Ensure agents fully understand the commercial value of our free advertising and the importance of returning completed utility order forms as part of their lettings process
- Drive revenue growth by embedding operational best practices within client teams, ensuring staff are trained and processes are aligned to maximise form returns
- Monitor client performance data, identify trends, and proactively address gaps to improve conversion rates and overall account success
- Understand and influence the full B2B2C journey, ensuring agents are equipped to guide student tenants through the utility ordering process as part of their lettings workflow
- Deliver regular performance reports and insights to clients, helping them understand their impact and opportunities for growth
- Collaborate with business development and support teams to onboard new clients effectively and ensure long-term success from day one
- Support marketing and technology initiatives, maintaining accurate CRM records and ensuring all account data is up to date
Requirements
- Background in account management or similar client-facing roles (e.g. Partner Success Manager, Growth Enablement Manager or Client Performance Lead)
- Experience enabling revenue growth through process alignment and behavioural change within client organisations
- Proven ability to influence reselling behaviours and embed operational practices in B2B2C environments, ideally in property lettings, PropTech or student accommodation
- Strong commercial acumen with a track record of driving revenue growth through client engagement and process improvement
- Excellent communication and influencing skills, with the ability to lead client conversations and embed behavioural change
- Highly organised and data-driven, with the ability to analyse performance metrics and take action
- Comfortable working in a fast-paced, field-based role with regular travel
- Must be based in the North West of England with a suitable home working setup
- Comfortable with frequent driving and holds a full, valid UK driving licence
- Proficiency in Microsoft Office; experience with Salesforce CRM is a plus (training provided)
Benefits
- holidays
- length of service days
- voluntary day
- enhanced pension scheme
- pension salary sacrifice scheme
- healthcare scheme
- Employee Assistant Programme
- sick pay
- enhanced maternity & paternity pay
- career progression
- a commitment to personal and professional development
- employee of the month award
- refer a friend scheme
- staff discounts
- mental health and financial support
- company social events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementprocess alignmentbehavioural changedata analysisperformance metricsrevenue growthclient engagementcommercial acumenB2B2Cproperty lettings
Soft skills
communicationinfluencingleadershiporganisationdata-drivenclient relationship managementcollaborationadaptabilityproblem-solvingcustomer success
Certifications
full UK driving licence