Customer Success Manager – Hospitality

Uniguest

Customer Success Manager for hospitality accounts ensuring renewals and customer engagement. Focused on relationship management and cross-functional coordination within a remote setting.

Posted 5/20/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of customer renewals within a rolling 90-day window.
Maintain clear visibility into renewal status, customer sentiment, risk, and next steps.
Conduct proactive renewal readiness reviews to identify potential blockers or concerns ahead of renewal.
Serve as the primary point of contact for assigned accounts.
Build strong working relationships with customer stakeholders across hospitality organizations.
Coordinate internal response efforts related to customer escalations and high-priority concerns.

Requirements

What you’ll need

5+ years in Customer Success, Account Management, Hospitality Technology OR equivalent customer-facing roles within the hospitality industry.
Strong organizational, prioritization, and portfolio management abilities.
Comfortable managing a high-volume portfolio of customer accounts in a structured and process-driven environment.
Ability to identify customer risk, coordinate cross-functional activities, and manage competing priorities.
Experience using CRM platforms such as Salesforce.
Ability to travel up to 20%.

Benefits

Comp & perks

Medical, Dental and Vision Insurance Plan options.
Pet Insurance Plan.
401k Plan with Employer Match.
Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave.
Employee Assistance Program (EAP).
Employee Referral Bonus Program.
Career development and potential for advancement opportunities.
Performance bonuses.
Employee Recognition Rewards Program.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer renewalsportfolio managementrenewal readiness reviewscustomer risk identificationcross-functional coordination

Soft Skills

organizational abilitiesprioritizationrelationship buildingcommunicationproblem-solving