Customer Success Manager

Uniguest

Customer Success Manager managing customer renewals and engagements for Uniguest's Senior Living technology solutions. Guiding customer transitions and advocating for their needs within the platform.

Posted 5/12/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of customer renewals within a rolling 90-day window.
Serve as the primary point of contact for assigned accounts.
Establish and maintain a regular cadence of customer calls (monthly or quarterly depending on account tier).
Build relationships with key stakeholders across senior living organizations.
Facilitate structured customer discussions around product roadmap direction and future platform capabilities.
Coordinate with Professional Services and Sales to align customers to the appropriate migration path and timing.

Requirements

What you’ll need

5+ years in Customer Success or Account Management roles OR equivalent hands-on experience within the Senior Living industry.
Excellent communication and stakeholder management skills.
Strong organizational and prioritization abilities.
Ability to travel up to 20%.

Benefits

Comp & perks

Medical, Dental and Vision Insurance Plan options.
Pet Insurance Plan.
401k Plan with Employer Match.
Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave.
Employee Assistance Program (EAP).
Employee Referral Bonus Program.
Career development and potential for advancement opportunities.
Performance bonuses.
Employee Recognition Rewards Program.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsstakeholder managementorganizational abilitiesprioritization abilities