Uniform Advantage (UA Brands)

Customer Support

• Answering incoming customer questions or concerns; researching any needed issues; and taking full ownership for responding to customers with resolutions for their issues within the time limit specified by company policy.
• Handling sensitive or confidential customer data in a professional, responsible manner.
• Providing quality service and support with billing, order placement and modification; refunds; system troubleshooting; or other service scenarios.
• Using good judgment in resolving service issues.
• Completing any special project assignments and assisting other departments during lower customer contact periods.

Customer Care Specialist – Email, Chat, Voice