Unifin Inc

Bilingual CSR, Spanish & English – Seasonal

Unifin Inc

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Responsible for handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment.
  • Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times.
  • Resolve service problems like customer complaints, cause of the problem, etc.
  • Ensure that customer queries are answered to their satisfaction and in a timely manner.
  • Address customer’s concerns related to the services and provided the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels.
  • Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently.
  • Accurate and complete information using our communication methods is needed for this role.

Requirements

  • At least 6 months of BPO experience.
  • An innate drive to provide excellent customer service.
  • Finished high school education.
  • Strong interpersonal and comprehension skills.
  • Capable of handling escalated situations, remittances, and disputes.
  • Excellent communication and demonstrable probing and problem-solving skills.
  • Can fluently speak both English and Spanish
Benefits
  • Temporary Work from Home Requirements: Laptop or Desktop specs: At least 2.0 GHz Processor (I5, I7 or dual-core & up processor) At least 8 GB of RAM80 GB HD space with 20GB One available USB Port USB Headset (combo Mic and Headset with noise-canceling) Internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted) Min download Speed of 10mbps and Upload 2mbps Hardwired into the PC/Laptop (wireless internet access not permitted)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
BPO experiencecustomer serviceproblem-solvingescalation handlingremittancesdispute resolution
Soft skills
interpersonal skillscomprehension skillscommunication skillsempathycompassionprofessionalismtimelinesscustomer satisfaction