Telecom Analyst, Mid-level
UNICRED
full-time
Posted on:
Location Type: Hybrid
Location: Porto Alegre • Brazil
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About the role
- Support the support team to operationalize routines and requests with the objective of keeping IT environments functional and stable;
- Provide 2nd-level technical support, guiding users and support teams on incidents and requests related to network and telecom;
- Respond to operational emergencies, driving problem resolution and crisis management;
- Manage and monitor network and telecom infrastructure to ensure high availability, security, quality, and performance of IT services;
- Configure, maintain, and troubleshoot network equipment (access points, switches, firewalls), ensuring availability, performance, and security of the environment;
- Support contract administration and supplier relations, monitoring SLAs and service quality, and proposing improvements or replacements;
- Maintain control and inventory of network and telecom assets, keeping updated records of equipment, links, contracted plans, vendors, and other items;
- Develop and maintain technical documentation related to telecom infrastructure (network topology, operational manuals, contingency procedures, etc.);
- Analyze network performance and propose optimizations, applying best practices, identifying bottlenecks, risks, and opportunities for security and efficiency improvements;
- Perform physical installation of network assets, organizing racks according to established technical standards;
- Participate in network expansion and upgrade projects, collaborating on technical solution definition, schedules, and implementation of new technologies;
- Assist with telecom carrier billing management processes;
- Observe and follow technical and corporate procedures, rules, and policies;
- Ensure compliance with information security standards and internal policies;
- Provide technical support for technology upgrade initiatives within the Telecom, Network Security, and IT infrastructure environment.
Requirements
- Advanced knowledge of Microsoft and Linux operating systems;
- Advanced knowledge of large-scale network and telecommunications environments, including protocols and standards such as VRRP, BGP, VLAN, OSPF, STP, VPN, QoS, and experience with enterprise-grade routers and switches;
- Advanced knowledge of network security, including firewall detection/prevention and intrusion protocols;
- Advanced knowledge of IT infrastructures, Telecom, and network security both cloud and on-premises;
- Advanced knowledge of complex telecom structures, LAN, WAN, and SD-WAN;
- Familiarity with market-leading vendor solutions such as Cisco/Cisco Meraki, Dell, and Palo Alto;
- Ability to develop solutions for task automation and day-to-day routine optimization;
- Strong knowledge of packet analysis tools, troubleshooting, log interpretation, event correlation, performance reporting, and proposing improvements;
- Experience in contract management, verifying availability metrics and monitoring SLAs;
- Knowledge and experience in planning and installing structured cabling and organizing racks using best practices;
- Advanced knowledge of network access control protocols and mechanisms, including IEEE 802.1X, EAP, RADIUS, and NAC (Network Access Control) concepts;
- Experience administering IP telephony systems, configuring IVRs, call recordings, and dial plan/routing rules.
Benefits
- Meal and food allowance: assistance for purchasing meals and groceries
- Home office / hybrid allowance: monthly stipend for remote or hybrid work
- Childcare reimbursement (nursery / babysitter): monthly reimbursement for nursery, daycare, or babysitter expenses
- Transportation allowance: subsidy for commuting or travel expenses
- Profit Sharing (PPR): strategic compensation characterized by employee participation in Unicred's results
- Group life insurance: protection and financial assistance for employees
- Private pension plan: support to plan for a more secure future, with company co-contribution
- Health insurance: access to medical and hospital care for you and your dependents
- Dental insurance: dental care for you and your dependents
- English Pass: digital English learning platform for personal and professional development
- Wellhub (Gympass): access to gyms and studios nationwide
- Zenklub: platform offering psychologists and self-development content for you and your dependents
- Holiday gift basket: provided to help you organize a special seasonal moment
- Birthday day off: one day off in your birthday month to celebrate
- Day off for your children's birthdays: one day off in the month of your children's birthdays to celebrate with family
- Maternity leave: 180 days (six months)
- Paternity leave: 20 days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft operating systemsLinux operating systemsnetwork protocolsVRRPBGPVLANOSPFSTPVPNQoS
Soft Skills
problem resolutioncrisis managementcollaborationcommunicationsolution developmenttask automationroutine optimizationcontract managementmonitoring SLAstechnical documentation