UniCourt

Customer Success Manager – Legal

UniCourt

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $115,000 - $170,000 per year

About the role

  • Own the post-sale client relationship for a portfolio of enterprise accounts, including Am Law 200 firms and Fortune 500 legal departments.
  • Lead client onboarding and implementation, ensuring smooth technical integration of UniCourt's API platform into client workflows.
  • Develop and execute success plans tailored to each client's goals, use cases, and organizational structure.
  • Drive product adoption by educating clients on platform capabilities, new features, and best practices for leveraging legal data and analytics.
  • Monitor account health through usage data, regular check-ins, and QBRs, proactively identifying and addressing risks to retention.
  • Own the renewal process and partner with sales to identify and advance expansion and upsell opportunities within existing accounts.
  • Serve as the voice of the customer internally — channeling client feedback to product, engineering, and leadership to inform roadmap priorities.
  • Collaborate cross-functionally with sales, marketing, and product teams to ensure a seamless client experience from prospect to long-term partner.
  • Build trusted advisor relationships with key stakeholders including knowledge management, innovation, IT, and business intelligence leaders within client organizations.
  • Stay current on legal tech trends, competitive landscape, and industry developments to bring informed perspectives to client conversations.
  • Represent UniCourt at legal industry conferences, user groups, and client events.

Requirements

  • Bachelor's degree required; JD, MBA, or advanced degree preferred.
  • 3+ years of customer success, account management, or client-facing experience, with a meaningful portion spent in legal tech, legal services, or selling/supporting solutions for law firms and legal departments.
  • Strong understanding of the legal industry — including how large law firms and corporate legal departments operate, buy technology, and manage data.
  • Experience managing enterprise client relationships with complex stakeholder environments.
  • Familiarity with API-based products, data platforms, or SaaS solutions; prior experience with legal data, analytics, eDiscovery, or practice management tools is a strong plus.
  • Proven ability to drive product adoption, manage renewals, and identify growth opportunities within existing accounts.
  • Comfortable engaging with technical and non-technical stakeholders, from integration teams to C-Suite executives.
  • Excellent communication, presentation, and interpersonal skills with a consultative, relationship-first approach.
  • Highly organized and self-directed, with the ability to manage a portfolio of accounts independently in a remote environment.
  • Willingness to travel periodically for client engagements and quarterly to corporate HQ.
Benefits
  • Competitive compensation and benefits package including paid time off
  • Medical, dental, and vision coverage
  • Equity participation
  • Long-term growth opportunities within a fast-scaling legal technology company
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API integrationdata platformsSaaS solutionslegal data analyticseDiscovery toolspractice management toolscustomer success managementaccount managementproduct adoption strategiesrenewal management
Soft Skills
communication skillspresentation skillsinterpersonal skillsorganizational skillsself-directedrelationship managementconsultative approachstakeholder engagementproblem-solvingcross-functional collaboration
Certifications
Bachelor's degreeJDMBA