Service Desk Agent

Uni Systems

Service Desk Banking Agent at Uni Systems providing first-line support and escalating issues. Logging incidents, updating knowledge base and monitoring service requests for effective customer support.

Posted 7/1/2026full-timeAthens • 🇬🇷 GreeceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in incident management, problem resolution, and service request prioritization within IT support environments. Proficient in ITIL framework and familiar with banking processes, ensuring effective communication and collaboration with users and support teams.

Highest-signal resume keywords

ITIL FrameworkIncident ManagementMicrosoft Azure Cloud KnowledgeProblem SolvingBanking Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident LoggingService Request CategorizationFirst-Line InvestigationConfiguration ManagementEnd of Day Banking Batch Process MonitoringHW/SW Inventory KnowledgeIT Infrastructure KnowledgeWeb and Mobile Banking ExperienceAnalysis SkillsPrioritization Skills

Soft Skills

Excellent CommunicationCustomer Service Orientation

Industry Keywords

Banking24X7 Rotating ShiftKnowledge Base Management

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Logging all relevant incidents, problems, service requests details and allocating categorization, prioritization and urgency.
Providing first-line investigation and diagnosis
Escalating incidents and service requests to 2nd level support teams (systems, network and content collaboration) and informing Service managers when its applicable (Critical/High incidents)
Keeping Customer or internal users informed of progress
Updating the Knowledge Base
Monitoring and updating configuration management
Reporting activities

Requirements

What you’ll need

Bachelor's degree with minimum 3 years of relevant working experience
Working experience with the below:
HW/SW inventory knowledge
Familiar with ITIL framework
Basic banking knowledge experience
Web and mobile banking basic experience
End of day banking batch process and monitoring knowledge
IT infrastructure basic knowledge
Microsoft Azure Cloud Knowledge
Availability to work on 24X7 rotating shift (Monday to Sunday including Holidays).
Fluent in English
Excellent analysis and problem solving
Prioritizing incidents, requests, changes and problems

Benefits

Comp & perks

Ticket restaurant – meal vouchers
Corporate laptop and equipment
Corporate mobile phone subscription
Work-life balance and a hybrid #li-hybrid work model
Health and insurance plan for you and your family members
Employee consulting and guidance support by Ergonomia
Continuous training and certifications
Discounts on the services and products of our Group’s companies
Gift vouchers for major life milestones
Special work schedule on summer Fridays and your birthday