Consultant
REBORRN
Business Application Support Consultant
Uni Systems
full-time
Posted on:
Location Type: Hybrid
Location: Athens • 🇬🇷 Greece
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Provide 1st and 2nd level support for healthcare software applications.
- Monitor, prioritize, and resolve incidents through the ticketing system, email, or phone.
- Communicate effectively with clients via phone, email, or Microsoft Teams meetings to ensure timely issue resolution.
- Troubleshoot and diagnose software-related issues, ensuring system functionality and user satisfaction.
- Develop user manuals, documentation, and training materials to support end users.
- Assist in the delivery of user training sessions and provide ongoing technical guidance.
- Perform software testing to verify functionality, quality, and compliance with requirements.
Requirements
- A University/College degree in a relevant Technical or Healthcare field
- 2+ years of experience in client support for software solutions, ideally within a healthcare setting
- Ability to work effectively in a highly demanding environment
- Previous experience in the healthcare domain and familiarity with the Greek healthcare system will be considered an asset
- Knowledge of Hospital Information System software will be considered an asset
- Understanding of SQL and relational databases will be considered a plus
- Strong analytical skills and attention to detail
- Excellent communication skills and a good command of the Greek and English language.
Benefits
- People-first approach and open environment to express your ideas
- Work-life balance and a hybrid work model
- Continuous training and development
- Opportunities to join innovation initiatives
- Ticket restaurant – meal vouchers
- Corporate laptop and equipment
- Corporate mobile phone subscription
- Health and insurance plan for you and your family members
- Employee consulting and guidance support
- Discounts on the services and products of our Group’s companies
- Gift vouchers for major life milestones
- Special work schedule on summer Fridays and birthdays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software supporttroubleshootingsoftware testingSQLrelational databasesdocumentation developmentuser trainingincident resolutionhealthcare software applicationsHospital Information System
Soft skills
communicationanalytical skillsattention to detailclient supportproblem-solvingtime managementadaptabilityteam collaborationcustomer servicetechnical guidance