VP, Operational Systems – Enablement

Underscore Marketing

VP of Operational Systems at Underscore Marketing overseeing operational workflows and system strategies for efficiency. Collaborating across departments to ensure effective delivery and continuous improvement in processes.

Posted 5/20/2026full-timeRemote • New York • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Design and maintain end-to-end workflows that span multiple departments
Define required handoffs, inputs, approvals, and artifacts at each stage
Clarify ownership and accountability at transition points between teams
Reduce ambiguity, rework, and dropped deliverables caused by unclear handoffs
Continuously improve workflows as strategy, services, or scale evolves
Own the strategy, configuration, and evolution of Wrike as an operational system
Translate workflow design and policy decisions into system behavior
Ensure systems produce reliable, usable data
Identify high-friction, high-volume operational activities suitable for automation
Implement AI and automation to reduce manual effort, improve consistency, and increase speed
Measure adoption and impact, not just deployment
Own the SOP operating model for the organization
Define what qualifies as an SOP versus guidelines or job aids
Maintain a single, trusted repository with version control and archival
Ensure SOPs reflect how work actually happens in systems and workflows
Design and execute change plans for workflow, system, and policy changes

Requirements

What you’ll need

12+ years of experience in operations, systems, or enablement roles within a services or project-based organization
Extensive experience with Wrike required
Experience designing and implementing cross-functional workflows and operating models
Strong understanding of operational systems, automation, and data integrity
Proven ability to translate strategic intent into practical execution
Strong leadership and cross-functional influence skills
Ability to balance structure with pragmatism in a fast-paced environment.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workflow designautomationdata integritychange managementoperational systemscross-functional workflowsSOP developmentversion controlprocess improvementstrategic execution

Soft Skills

leadershipcross-functional influencepragmatismcommunicationaccountabilityproblem-solvingadaptabilitycollaborationstrategic thinkingorganizational skills