VIP New Business Associate

Underdog Fantasy

VIP New Business Associate managing relationships with prospective VIP players in the sports gaming industry. Driving growth and customer loyalty for Underdog's engagement program.

Posted 7/16/2026full-timeRemote • California, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $77,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in relationship management and customer engagement, with a focus on building loyalty among VIP players. Utilizes data-driven strategies to enhance player experiences and drive growth in a competitive environment.

Highest-signal resume keywords

Customer Relationship ManagementData AnalysisVIP Engagement StrategiesEvent OrganizationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

InitiativeRapport BuildingClear Communication

Industry Keywords

VIP PlayersCustomer LoyaltyAcquisition StrategiesResponsible GamingPlayer Activity Data

About the role

Key responsibilities & impact

Build and own relationships with prospective VIP players, driving growth of Underdog's premier VIP engagement program
Grow a strong VIP user base in your assigned states and build lasting customer loyalty through direct, hands-on relationship management
Run acquisition strategies that bring new players onto the platform and get them onboarded and engaged from day one
Turn player activity data and feedback into concrete platform improvements and new growth opportunities
Own the full player relationship — organizing local events, keeping up regular communication, and resolving escalations when they come up
Apply Underdog's VIP policies and guidelines, with responsible gaming as a first principle in every interaction

Requirements

What you’ll need

You have 3+ years in a customer-facing role — sales, account management, or high-touch service in retail or restaurants — where you owned the relationship, not just the transaction
You take initiative without being told what to work on, and you follow through until there's a result
You write and speak clearly, and you build real rapport with people you've just met
You use data and trends to decide what to do next, not just instinct
You can travel within your assigned state and work nights and weekends around games and events

Benefits

Comp & perks

Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
16 weeks of fully paid parental leave
Home office stipend
A connected virtual first culture with a highly engaged distributed workforce
5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents