Under Armour

Senior Community Experience Coordinator

Under Armour

full-time

Posted on:

Location Type: Office

Location: Baltimore • Maryland • United States

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Salary

💰 $23 - $29 per hour

Job Level

Senior

About the role

  • Act as the face of the building, greeting all guests and teammates with warmth, professionalism, and hospitality.
  • Provide white-glove service by assisting visitors with wayfinding, answering questions, and coordinating with hosts to ensure smooth arrivals and departures.
  • Manage the guest management system, including pre-registration, check-in, and badge printing.
  • Collaborate with security teams to maintain safety and access protocols while ensuring a welcoming environment.
  • Stay informed on the daily events schedule in partnership with the venue management team, ensuring smooth guest flow and timely support.
  • Support event operations by staffing registration desks, directing attendees, and assisting with guest logistics.
  • Troubleshoot guest and teammate issues promptly, escalating when necessary.
  • Maintain the front desk and surrounding areas as organized, polished, and aligned with our brand standards.
  • Provide operational and administrative support as directed by the Manager, Venues.
  • Serve as a peer mentor to Community Experience Coordinators, providing guidance on best practices, standards, and guest experience expectations.
  • Support onboarding and training activities, demonstrating procedures and modeling excellent service expectations.
  • Act as a resource for questions and escalations.
  • Foster a collaborative team environment by sharing knowledge and encouraging continuous improvement.
  • Partner with Manager, Venue Operations to identify process improvement opportunities and recommend actions, as needed.

Requirements

  • Bachelor’s degree preferred; equivalent work experience considered.
  • 2+ years of experience in hospitality, guest services, front-of-house operations, or a related customer-facing role.
  • Experience working in a fast-paced, professional environment with a focus on service excellence.
  • Proficiency with visitor management systems and standard business software (e.g., Microsoft Office, Outlook, Teams).
  • Strong interpersonal and communication skills with the ability to connect with a wide range of people.
  • Proven ability to deliver high-touch service with professionalism and discretion.
  • Highly organized, detail-oriented, and proactive in anticipating needs.
  • Collaborative mindset with the ability to work across operations, security, and event teams.
  • Familiarity with access control/security systems.
  • Prior experience supporting corporate events or venue operations.
Benefits
  • Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
  • Under Armour Merchandise Discounts
  • Competitive 401(k) plan matching
  • Maternity and Parental Leave for eligible and FMLA-eligible teammates
  • Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
guest management systemvisitor management systemsMicrosoft OfficeOutlookTeamsevent operationsbadge printingaccess control systemscustomer-facing roleservice excellence
Soft Skills
interpersonal skillscommunication skillsprofessionalismdiscretionorganizational skillsdetail-orientedproactivecollaborative mindsetmentoringproblem-solving
Certifications
Bachelor’s degree