Under Armour

Logistics Compliance, Claims Analyst

Under Armour

full-time

Posted on:

Location Type: Hybrid

Location: Sparrows Point • Maryland • United States

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Salary

💰 $54,404 - $68,005 per year

About the role

  • Chargeback Analysis and Resolution. Conduct comprehensive investigations into chargebacks submitted by major retail partners (e.g., DSG, Kohl’s, Academy, Bass Pro, Amazon). Analyze data at the carton and order-entry level to determine accuracy and accountability across departments, shifts, and individual teammates. Provide detailed findings and strategic recommendations to Compliance Specialists for validation or dispute.
  • Shortage Claims Investigation. Lead in-depth research into customer-reported shortages, including missing cartons or entire shipments. Collaborate with cross-functional teams (Routing, Shipping, Exceptions, ICQA) to trace product movement and validate claims. Provide evidence-based reports with the Claims Team for resolution.
  • Reporting and Strategic Insights. Develop and present weekly, monthly, and quarterly reports to senior leadership highlighting chargeback trends, financial impact, and opportunities for operational improvement.
  • Compliance Oversight & Root Cause Analysis. Provide weekly updates to the Compliance Team on root causes of chargebacks. Maintain and update Compliance Standards documentation for all UA customers, ensuring alignment with processing, packing, and shipping requirements.
  • Process Improvement and Auditing. Evaluate late shipment chargebacks by analyzing PO timelines, inventory availability, and distribution center performance. Deliver actionable insights to support dispute resolution and process improvement. Design and maintenance of daily auditing and cleaning protocol for the DH Panda system. Monitor label quality and maintenance in manual manifest areas to ensure compliance.
  • Operational Audits & Compliance Monitoring. Conduct weekly audits within the distribution houses to identify staging and palletizing errors. Provide recommendations for corrective actions and process enhancements.
  • Cross-Functional Collaboration. Partner with Shipping, Routing, and Account Services teams to resolve BOL and product information requests. Serve as a subject matter expert on compliance and claims-related matters.

Requirements

  • Bachelor’s Degree or combination of education and relevant experience
  • Two+ years warehouse operational experience
  • Prior experience handling freight claims (loss, damage, shortage, OS&D) and/or transportation compliance preferred
  • Strong understanding of domestic and international shipping regulations (DOT, FMCSA, TSA, Customs, Import/Export compliance).
  • Familiarity with freight audit processes, claims management, and carrier agreements/contracts.
  • Working knowledge of MSOffice with advanced Excel skillset and interpreting data/metrics.
  • Excellent analytical and problem-solving skills with high attention to detail.
  • Strong organizational and time management abilities; capable of handling multiple priorities and deadlines.
  • Effective verbal and written communication skills, with ability to work cross-functionally with carriers, vendors, and internal teams.
  • Negotiation and conflict-resolution skills for managing claims disputes with carriers and insurers.
  • Ability to interpret and apply transportation contracts, tariffs, and compliance standards.
  • Commitment to accuracy, compliance, and continuous improvement in logistics processes.
  • Strong communication skills with the ability to work within a team and support team objectives.
  • Experience with SAP, WMS.
Benefits
  • Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
  • Under Armour Merchandise Discounts
  • Competitive 401(k) plan matching
  • Maternity and Parental Leave for eligible and FMLA-eligible teammates
  • Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
chargeback analysisshortage claims investigationroot cause analysisprocess improvementauditingdata analysisfreight claims managementtransportation complianceshipping regulationsadvanced Excel
Soft skills
analytical skillsproblem-solvingorganizational skillstime managementcommunication skillsnegotiation skillsconflict resolutionattention to detailcross-functional collaborationcommitment to continuous improvement