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Parts and Service Support Specialist

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full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$55,000 - CA$70,000 per year

Job Level

Junior

About the role

  • Provide inbound support via phone, email, and chat for parts and service inquiries.
  • Perform parts lookup/identification and process parts orders, including related/associated parts, using model/serial number verification and parts resources.
  • Collect and document machine symptoms and customer concerns to support service diagnostics, work orders, and scheduling.
  • Troubleshoot and resolve customer issues, escalating to higher-level support when necessary.
  • Provide accurate information about products, services, and policies.
  • Coordinate with Parts, Service, and other departments to ensure accurate handoffs and timely updates.
  • Maintain detailed and accurate records of customer interactions in the CRM system.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
  • Identify opportunities to improve customer service processes and suggest enhancements.
  • Stay up-to-date with product knowledge, company policies, and industry trends.

Requirements

  • High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.
  • 1–2 years of experience in customer support, dealership parts, parts counter, service advisor, or service coordination.
  • Familiarity with OEM parts, parts catalogs, and accurate documentation practices.
  • Ability to identify equipment using model/serial number plates and translate customer descriptions into clear parts/service documentation
  • Strong communication skills (verbal and written) and ability to explain technical information clearly.
  • Proficient in using CRM systems and other customer service software.
  • Detail-oriented with strong problem-solving skills and ability to manage a high volume of inquiries.
  • Bilingual skills are a plus.
Benefits
  • Comprehensive Health & Dental Coverage (includes vision and paramedical services)
  • Company-Matched RRSP
  • Annual Profit Sharing
  • Boot & Tool Allowance
  • Apprenticeship Scholarships
  • Employee Assistance Program (EAP)
  • Company Vehicle (for qualifying positions)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportparts lookupparts identificationtroubleshootingservice diagnosticsdocumentation practicesproblem-solvingbilingual skills
Soft Skills
communication skillsdetail-orientedcustomer serviceability to manage inquiries
Certifications
high school diplomacustomer service certification